ebay seller doesn t accept returns

Extortion is now excusable as long as buyer mails you back anything including a brick. If the item is returned used or damaged, you may qualify to issue a partial refund. am I required to pay for shipping? If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. See our page on. No returns sellers can't "refuse" a SNAD. var m3_r = Math.floor(Math.random()*99999999999); The seller is required to respond and provide a solution to the buyer's issue. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. document.write ("'><\/scr"+"ipt>"); You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. if (document.mmm_fo) document.write ("&mmm_fo=1"); This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. How do people alwats confuse this. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Classic Ebay sneak move. Withdrawals may be covered separately by the eBay vault. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. For example, you may have opted to automatically accept return requests. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. The authenticator's address will be provided to the seller in the Order details. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); A dialogue will open as you type your search terms. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. The seller is required to respond and honor their returns policy. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Tip You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. 2 business days after receiving the returned item. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Ebay has a 30 day money back guarantee that is available on most all items sold here. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. Keep in mind that some returns can remain open for up to 35 business days. Enter a return merchandise authorization number, if you use them. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Sellers are required to deliver the item as it was described in the listing. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. Trading Cards have a more limited return window. Enter the amount you wish to offer the buyer. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. eBay may step in without the buyer asking, if the seller didn't respond to the return request. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. if (document.context) document.write ("&context=" + escape(document.context)); What's the point of no returns? : r/Ebay - reddit Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). 01:39 PM. A Not as Described case does not require you to return the item at your expense. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. 04-18-2022 I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. On our second correspondence the buyer replied, "unfortunately doesn't work for me. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. document.write ('&cb=' + m3_r); If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. The return is treated as if the item didn't match the listing. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. As a no returns seller, I still get the option to accept a SNAD. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Who is looking out for us ? If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Tip Proof that the buyer collected the item If the buyer does not ship the return by the specified date, eBay may close the return request. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. I report him immediately and call CSR. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Buyer's expect returns. document.write ("?zoneid=2"); Give a full refund The buyer will receive a full refund, and they'll keep the item. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. This is a good option for low-value items. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. How eBay Sellers Can Prevent Returns - liveabout.com Thanks for being honest about this. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). When a buyer opens a return request, the funds related to the sale may be put on hold. In some cases, your response options may differ. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. We've outlined your response optionsbelow. Select the applicable selling categories. document.write ("'><\/scr"+"ipt>"); This dragged out the process, caused unnecessary stress and confusion. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. I have an email that I have never seen in my 20 years at eBay. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. //]]>-->,