alexa smartthings device is unresponsive
I almost got to a clean slate. Power went off and now she wont turn back on. It stopped working and nothing I do to reconnect it is working. If you're connecting to Alexa with the wrong Wi-Fi password, this could be the cause of the problem. Its possible that Alexa no longer supports the older version of the device manufacturers app that you have installed. AND IN THE ST APP, AND ALEXA APP, ONLY ONE BUTTON SHOWS UP. Thats a different device. Both of these devices will show up in the smartthings mobile app. You push the physical button in your hand what should happen next? She will do nothing I ask. I can control all of my Hue that are linked to the echo and not through smartthings. 1 year ago. I was curious if it would pair with my Echo Show 8 that I am now using. I thought Alexa devices update automatically. When added through the alexa app, it's detected and appears, but tapping on the device ("Heat" in the app) it says the "Server is unresponsive". * on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. Also: The 3 best smart home bridges: Make opposites attract That means that it doesn't tie you down to a single smart home assistant; you can easily add this plug to the natively compatible automation systems (Alexa, Google, and SmartThings) or simply use the Kasa Smart app to control it. You just cant hear it. So, make sure only to do this if nothing above works. It will show up in your device list and youll be able to select it in automations. Alexa cant communicate with unregistered devices. We can play the audio of dogs barking with an echo routine (not a smart things routine). You push the physical button in your hand what should happen next? Do all the steps there in exactly the order listed even if you think you have already done some of them before. I did get the bedroom light working again but the porch multi-color light will not. If the problem is not with the manufacturers app, youll need to look at its connection to Alexa, which takes the form of a Skill. But lets say you do want to use the smartthings button that you already have. Customers complained about their SmartThings devices working just fine when they try to use them from the SmartThings mobile app but show as unresponsive as soon as they open up the Alexa mobile application. . Even more frustrating if dealing with their customer support and they blame each other! Everything worked perfectly for about a year and now every week or so random bulbs are unresponsive. You can do that by navigating the smart device companion app. Someone in your household may have changed the name of or the password to the Wi-Fi network, in which case youll need to reconnect your phone along with all smart home devices. When I turn the device health off I then can control the devices that were unavailable, however they are still unavailable through alexa. From there, you can go about adjusting the configurations to personalize the system. Now lets think about using a SmartThings button to control the volume on an echo. 7 Factors To Consider, Does Alexa Have To Be Plugged In To Work? You must first open the Alexa application. I hope youre feeling better! I tried buying those alexa buttons, but they were out of stock everywhere. Then, enter the smart hub brand or model on the search bar. Both the apps work fine. With a Bachelor of Science (Hons) Degree in Computing and IT from The Open University, his 15 years experience as a software engineer is what initially inspired him to play around with home automation platforms. Check Twitter to see if there is an Alexa or Device outage! Voice controls are even accessible via Bixby or Alexa. Alexa devices cant detect devices that are connected to a different WiFi network. Or it can be virtual, which is more like a widget on a phone. . I can imagine that one of the webcore grandmaster coders could come up with some system that did let you do more but, wow, the coding would be complicated. But thats not the point. Meaning it wont respond to your queries. (eg: Zwave moisture sensors, Zwave door sensors, WiFi & Zwave plugs, zigbee switch actuator, zwave switch relay, etc.) When dealing with smart light bulbs this is a more frustrating problem. Then exited. JD: you say it found the physical button, but as far as I know, thats impossible. You only have to change the input on the settings. One of my echo devices always tells me that the device is not responding whe I ask it to be turned on/off. You might think that Alexa is not talking back to you. With the problems Im having, Im thinking of throwing in the towel. This has worked for me before where the manufacturer made changes to the apps authentication requiring an account relinking. Please follow the instructions below to renew the connection. ok.). I disabled the Smarthings skill. Whats the problem this time?. The Hunter Fan Team. My Sony Smart TV had a responsive alexa for 18 month One day she stopped responding. . Like a printer driver. If you often change the wake word, then that may be the reason why your Alexa device is unresponsive. I DELETED THE ST BUTTON, THEN RE-ADDED. Power cycled several times Hi All, I have a Stelpro Ki Thermastat that works great with smartthings, but alexa is not recognizing it. While the issue can be related to the roughness of the delivery process or simply improper installation, you need to check for cracks and other damage. To check or change the WiFi network, first, go to the app setting. The problem with performing a factory reset is that the devices memory will be erased. With that said, one of the issues that customers keep running into is responsiveness error whenever they try to connect SmartThings with Alexa. Edit: YOU STATED The physical button uses its own original DTH. NO DTH WAS PROVIDED. 12 steps to troubleshoot your connected devices, Its a total pain when you ask Alexa to turn on or off a device, and she tells you the connected device is not responding!. This includes smart bulbs and plugs from different manufacturers. The smart plugs all work when controlled through the remaining 3 echo devices or through the apps on my phone. Click Smart Home and then click Devices. press & hold: volume off. same issue with Phillips bulb, worked fine for almost 1 year then became unresponsivemight just switch to all smart plugs. Reconnecting your devices is easy but can be time-consuming. Turn off the toggle switch that allows Alexa access to all devices. A device is something that will show up on the things list in the smartthings mobile app. I hope. Why is Alexa not responding after I renamed my device? You need to look on a different page, the page which is the list of your devices, and see which DTH is associated with the physical button you hold in your hand and which DTH is associated with the virtual device that you created. It's connected and recognized by the Smartthings hub But Alexa reports "The device is . It seems that the connection between Smartthings and the Echo are not linking up. You can check whether your smart hub is Alexa-registered by visiting Amazons Smart Home page. * I contacted Sengled but have not received a response as of yet. Outdated firmware and power connectivity issues can also cause the issue. It is inexpensive, which is why the majority of customers choose this automation hub. Alexa does not recognize that device class. When you mute the microphone, Alexa stops listening to you. So it seems there is something up with the device health in smartthings. You can do that by soft resetting your Alexa device. you say it found the physical button, but as far as I know, thats impossible. Then, input the new or default wake word. The device Alexa is attempting to control runs on firmware, which is essentially software that makes the device work. In that case, youre going to have to go to the beginning and start all over because thats not what youre trying to do. At this point, if the devices are still malfunctioning, then you need to ask the SmartThings support team for guidance. Im not trying something that is 10+ in difficulty. Open the SmartThings app. Who did you buy it from, can you return it? As you can see above, updating the app version usually doesnt require you to set up the device again -whereas this approach will. Thats why you dont have to pick one for it, it will automatically be picked for you. Select "Settings" from the menu options. SmartThings works with Alexa, Google Assistant, Phillips . After about two hours of uninstalling and re-discovering each of them, they worked for about 24 hours before it happened again. Uninstalling and reinstalling the app delete temporary data on the apps system. Help! If you find your device in Alexas Skills, then try Disabling and Re-enabling the Skill. You dont use that DTH for your smartthings button. Wiz can always get the lights to respond, but for Alexa, it frequently requires messing with it. Ok, thats very helpful. Have you been using your Alexa device for a long time now? But only those that are registered on its system. While youre at it, check if theres accumulated dirt on the speaker power port. Just sayin ). Having smart controls with Alexa is one of the most crucial things when it comes to optimizing the smart home setup. THE SMARTTHINGS BUTTON WILL HELP THE WIFE ACCEPTANCE FACTOR OF MY FORAY INTO ALEXA AND AUTOMATION. I also bought an Alexa controlled TV that I never got to work. Sometimes, it is even better if you can physically move your router closer to the smart device. I also have Philips Hue hub, and a SmartThings Hub for related accessories, and have the Hue and SmartThings Skills enabled too. * Unless required by applicable law or agreed to in writing, software distributed under the License is distributed Check if the WiFi network matches the same network connected to your Alexa device. But you can refresh Alexas system. (Before we start this, I just like to put in another plug for just buying a $15 Amazon remote off of eBay. Just do this, @Fastb. They are no longer sold on Amazon, but there are lots of them available on eBay. * You can do that by navigating the smart device companion app. Added iPhone app & reset my voice profile If theres none, you can try uninstalling and reinstalling the app. Normally, Alexa devices update themselves during off-hours. *** A separate . This is caused by the SwitchBot - Alexa connection expired. Here's how: Open the Alexa app on your phone. This involves clicking on the device, clicking the gear icon and then the bin icon. You press the button, Smartlighting automation turns on the zebra switch which then makes the zebra contact sensor open, Alexa recognizes that it opened and runs the routine that plays the dog barking audio. I am so pissed off right now I want to throw the whole lot into the trash and forget about it all!!! Next, there is no harm in power cycling the SmartThings unit as youll be able to address the minor connectivity bugs as well as the programming errors that way. . Your list of devices in the smartthings mobile app is going to show two separate devices: your SmartThings button and zebra (a virtual device). Selecting specific alexa can now talk to enable doorbell can turn on ios or camera. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. From there, you can go about fixing the device pretty easily. In other cases, Amazon Web Services or Microsoft Azure have had a partial outages. I already created a ticket for this but I wanted to see if anyone else is having the issue that the Amazon echo will not control any Smartthings devices. DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. Disabling the skill unlinks your Alexa and Manufacturers accounts. We suggest that you reboot your router to refresh the network connection and then try using the device again. Brand-new devices that are unregistered are considered non-existent. Wait at least 30 seconds, though I recommend waiting a full minute in case any cached settings persist. If the firmware of your Alexa device is outdated, it can avoid receiving voice and app commands. If your Alexa device or app is not responding as expected, contact Alexa Feature Help. Powered by Discourse, best viewed with JavaScript enabled, SmartThings Button added, but Alexa says the "Device is Unresponsive", https://raw.githubusercontent.com/bjpierron/SmartThings-Alexa/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy, Amazon Alexa Voice Remote Control for Echo and Echo Dot for sale online | eBay. If all else fails, you can still try a factory reset of the device Alexa is trying to connect to. And your smart device also depends on its manufacturer app. It cycles through the blinking and the colors but refuses to pair with Alexa. Were not talking about the echo button. Doing this is necessary because, according to research, building materials can block and weaken WiFI signals. On this website I share everything that Ive learned about Smart Homes. There have been cases where people have not been able to turn on their heating in the depths of winter, due to smart thermostat cloud outages. I entered the Alexa app, and tried to Discover New Devices. Doing this removes bugs and allows Alexa to receive update notifications. This leads to the connected device is not responding message. problem sorted out by just removing the SmartThings, 6 Ways To Troubleshoot Eufy Smart Lock Keeps Going Offline, 8 Reasons Why Meross Smart Plug Wont Connect To Wi-Fi. And that includes your custom wake word. If the device is not there, youll just need to add it. Ill experiment with deleting one, then the other. capability "Switch" And sometimes, it doesnt respond at all. It will take a while to set up the SmartThings system with the Alexa unit, but the configurations can be a bit complicated for some owners. Thanks in advance. They all became unresponsive. After clicking Disable Skill, look for your device in the My Skills section. Your Alexa device is unresponsive because the WiFi connection is unstable or has low bandwidth. JDRoberts, And thats ok. (If Alexa does see the physical button its because you messed up and gave it the wrong DTH instead of creating a separate virtual device. However, if your plug is unresponsive, there are two ways that you can use to update the firmware on these plugs. You dont have to do anything more with any device handlers for it. Sometimes Skills can mysteriously become Disabled, which can be due to new permissions or new terms of service that need to be agreed. Alexa devices use WiFi to work. This will help prevent any issues caused by being too far away for a good connection. Placing Alexa closer to the router will allow WiFi signals to travel shorter and faster. Restart your Alexa device: Minor glitches may cause your Alexa device to become unresponsive. I have done just about everything to get her to work .i can see it still resoind in a way..like typing Try saying and gives examples..nothing works. Regardless of whether your new device is an extra pair or not, it must be set up first. You will not have to rely on any extensive routines, and setting up the system will mostly be simple. If updating the app doesnt work, you may try uninstalling and reinstalling it as well. Want to know more about this website and me? The app will only get back to normal once these software bugs are removed. Nine times out of ten, you will find that the command was not registered properly, and you need to do a bit of tweaking here. So, your best bet is to check for interference. Reading recommendation: Should Smart Devices Be on a Separate Network? Thank you so much for your dogged help. I experienced the same problem. JD Roberts, It cant hurt to also turn off and on your Alexa device (such as an Echo speaker), however that isnt usually where the problem lies. You may be able to tap it on your phone to turn it on and off, but that just means that there is an app somewhere that recognizes it and will note that its state has changed. If the device does respond to your input, then you will be sure that the units programming is to blame here.
