ba ceo sean doyle email address
The chance just before Christmas to allow online changes show that the IT can be used to ease burden on call centre staff for customers who dont have all the time in the world. Emails have not even been acknowledged. When Tom Stevens, in response to a question about Willie Walshs comments about IAG splitting BA off from the group (probably out of context) said that Willie had no insider knowledge of BA or IAG which was a ludicrously stupid thing to say of the man who led BA for years and was instrumental in the formation of IAG. It has had to deal with the most restrictive and ever changing travel regulations. Taxfiler Limited, Chief Executive Officer Crew are not keen to return to a full service as its extra work. Being able to add a second leg to a 2-4-1 and get the taxes correctly calculated would save their staff an awful lot of time. Agree completely Michele; he has a huge challenge with repositioning BA to being a credible premium brand. Here dealing with government departments, doctors, businesses of all shapes & sizes, you name it all done using WhatsApp. Of course they can improve in some areas such as onboard food offerings and doing up the Heathrow lounges but overal they are doing well in what is a highly competitive market especially Europe with low cost airlines . When they do they still manage to mess something up. During his time at British Airways, Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice . LONDON - Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. Sadly Ive heard lots of similar stories this weekend. The South lounge service was laboriously painful, and the food service station was probably a fair comparison. Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer. How to win your consumer dispute using the Elliott Method. This was on top of what felt like a genuinely cheery welcome when we embarked, and meal choices available throughout. Wine was ok but champagne nearly ran out which did not impress my wife. Dont even ask about the lounge! Food awful (although surprisingly nice breakfast coming back from Cape Town last week although had to ask three times for cup of tea and no refill). Id like them to go even further and automate even further if possible! The food is definitely an issue and Im pleased to see Sean mention this. The loss of most of the long-standing members of staff may be great for the cost base but the current cohort just dont understand the importance of giving great service. I like the cocktails on board too but Id like to see them changed more frequently. They could bring back all the pre-pandemic online options, convert all old vouchers that cant be used online into e-vouchers. He also clearly doesnt understand what the food in club world of the last few years is like, I would best describe it as similar to 1990s package holiday charter flight fare. Recent years have seen my patience and loyalty to BA severly tested. I had an aneurysm, but British Airways is keeping my money. Like others, Ive heard fine words from BA before while they have continued to cut and offer a business class product that on long haul is 20+ years out of date and on short haul has been diminished to less than economy was ten years ago. As of 2023, Sean Doyle's net worth can be between 10-15 million USD. After the recent news from the UK Government around the removal of restrictions, its time to get Britain moving again. In the email, Mr. Doyle said: My number one priority is to address the customer call center issues many of you have experienced and may still be experiencing. Agree with everything you say Michelle (and others). Were always here to help. Club Kitchen virtually empty after 20 mins into flight observed. There is also the catering question I am just off a return Club Europe flight from Malaga, and on both sectors, theyd run out of TWO meal options by row 7, and that isnt the first time I have seen that. 4. I do, however, appreciate his honesty and acknowledgment that things could be better which is rare from a CEO. Marco has a 25 years experience in the airline industry and has been working throughout Europe in Amsterdam, Zurich, Paris, Rome and Madrid. Ive been banned by Uber, but I can still drive for them! Sean still has a lot to do with staff training. Let us know your thoughts in the comments below. I have an Itag on my case and could see it was just the other side of the wall about 10 feet from me. booking and troubleshooting an airline ticket, Labor disputes at American Airlines and British Airways put travel plans at risk. 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I do like to order the food via the app. No credit card required. He had a 32kg mountain bike and bag to check in, and subsequently waited, along with others 1 hr to get a boarding card! Hi Michele. Getting them to that level is another matter. Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. Just back from a week in the canaries. If there are any positives to come from the past year, one of them is our ability to innovate. First class was full (8 pax) but they managed to run out of choices by the time they came to the last passenger (unfortunately my wife) and that is with only three choices on the menu (one being vegetarian) utterly unacceptable and certainly NOT First Class BA need to quickly pull socks up, add more choice to both F/C and B/C menus (indeed all classes) and stop penny pinching, especially in premium classes. This year will be a test. Seriously, I reckon we have saved around 5K just by spending a few days before hand going to Dublin first. Plus, it's the end of the semester and we're throwing a party! I still fly with BA 80% of the time, and indeed I am off to the states in a few weeks as well as a regular GLA-LHR every week or two. With the call centres Ba have gone through a tough 2 years and have tried their best to get through to people and talented people is what we need not less and more online only services . We have numerous flights booked, lots of them in Club World. I think Sean Doyle is a decent man but either cant do anything about ditching certain people in cabin crew management or he still thinks he has a team of people capable of doing the job. Supercharge your prospecting on LinkedIn and across the the web, 10x your recruitment & sales conversations. She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. I flew London / Lisbon last night where the meal consisted of a main dish and s bread roll and butter. 5 days later and endless chats on line and telephone no one can tell me where my luggage is and quite frankly they dont give a damn . Sean Doyle Email & Phone Number CEO British Airways @ British Airways 5 free lookups per month. Sean Doyle Chief Executive Officer British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB 011 44 20 8738 5050 [email protected] This contact was published on November 27, 2014 and updated on March 9, 2023. A few years I would have blindly booked BA, even if more expensive. But its complicated. Biography The son of a Garda sergeant originally from Wexford, Doyle was born and grew up in Youghal, Ireland. Green Lemon Company, founder of Vialog, fixing fake and broken review systems with video dialogue Prior to this he had started his career in the aviation industry as Deputy Director of Strategic Planning at Air Nostrum in 2001. We publish the names and emails of customer service managers. Its a right faff having to call BA Holidays in London during UK hours if you happen to be outside of the UK and need to do something that only their call centre can deal with. Forbes contributor. Up to 5 She previously worked at GSK Plc for over four years in a variety of senior roles and more recently as Senior Vice President, Legal Head Group Transformation and Separation. I flew with KLM to Munich via AMS in business for a social trip at the end of last year and it just felt different. Sean Doyle works in the Airlines/Aviation industry. Just look at the starter below which consists of a couple of bits of lettuce, two bits of avocado and half a cherry tomato! The one tray option in Club is also grating. Check out our directory. Not enough meals heated up outbound and completely ran out of all meals and drinks glasses by row 10 on the return leg.disgraceful, they knew how many seats theyd sold, its not difficult to work out the food needed. Experience British Airways 18 years 10 months Assistant to the Chairman &. Contact over 250M professionals instantly by email or phone. We all lead busy lives and have better things to do than holding on the phone. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. Pretty impressi, Room with a view at @jumeirahsaadiyat. A message from our Chairman and CEO, Sean Doyle | British Airways A message from our Chairman and CEO, Sean Doyle Published: 17 May, 2021 Dear Customer, We recently received welcome news from the UK Government giving us clearance for take-off once more from today. Its really sad to experience the fall in service standards. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. Overall I think the lounges are doing OK and the Concorde Room has upped its game in the last few weeks to offer a more premium menu which is great to see. We travelled on a Gold Companion upgrade ticket that is supposed to be a reward for loyalty to the airline. Baggage tracing has been talked about for a long time. An airline you can trust and rely on and that offers great customer service, with someone always available to help. The website has more glitches than a really bad sci fi movie. Choices of food and wine run out before they get to you. Id love to support our National Carrier but not until they up their game and become competitive too. Alnylam Pharmaceuticals, Director, Upstream Business Development at NextEra Energy Resources Now, I only fly BA because of the 241- I have nine of them to use and Im too tight to pay for premium cabins with anyone else- but really, Im starting to get nervous about my next BA trip. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. Flew BA club Europe both ways. Mille, As an Inflight Manager I totally agree with you with regard to onboard working position allocation. Investing more in digital & ensuring its an awesome customer experience will reap rewards & improve their Net Promoter Score (NPS). I was fiercely loyal to BA at the time and for many years afterwards worked up to Gold status pre Covid with travel paid for out of my own pocket and not from business expenses. Youll also connect with other readers who want to make the world a better place. Sean Doyle's business email address is s****[email protected] What is Sean Doyle's Phone Number? Lets not forget that BA operates in an almost uniquely competitive environment. The loyalty has gone completely. Did we mention it's free? As often the case with these things action speak louder than words we will see if these words translate into real world changes in a meaningful way. Matters were made worse, as passengers on earlier departures were kicking off and being brought forward as they were close to flights. Ive used the opportunity to do the bare-minimum to keep Gold and decided to build status across other Airlines / alliances instead. Before joining the Group she held different positions in Yell, Telefnica Group and Imperial Chemical Industries. BA are far away from this level of both offering and service and having just experienced qr yet again on my most recent trip, Im not really looking forward to my forthcoming trip to Dubai via London in WTP/back Club. Its very hard for many people to get hold of BA even with Gold status and BA Holidays are often even worse. The crew WERE ALWAYS fine. Sean Doyle Chairman and CEO, British Airways 30th January 2022 at 10:10 #312371 Rob HfP Staff There appears to be a typo. Not rocket science to sort out a call centre. Covid excuses no linger wash and some of us like to walk around, choose our own food and serve our own LPGSoh sorry that has been replaced too. Rolling out our Club Suite on as many aircraft as we can, as quickly as we can. Waste of time. She graduated from Fundao Getlio Vargas in Business management. Business Lounge table ordering I hope will end post covid soon. Sorry, but BA is a national embarrassment in my eyes and possibly beyond redemption. What we want and what you (passengers) want both have elements of fantasy about them that just wont happen but there is a lot of common ground and jiggling some of the formats is really all it takes but IFCE cant see that. She studied law at the College of Law, Chester and holds a Post-Graduate Diploma in EU Competition Law from Kings College, University of London. Sean Doyle, Chief Executive & Chairman, British Airways (Image Credit: British Airways) Welcome to London Air Travel's Monday Briefing for the week beginning 31 January 2022. Personally I dont care if it comes on a trolley or the back of a donkey as long I dont wait for ages. Wow !! CLAIRE BENTLEY, BRITISH AIRWAYS HOLIDAYS' MANAGING DIRECTOR . Stay up to date with all our latest developments and corporate news, Significant shareholdings and treasury stock, Corporate governance and directors' remuneration reports. A recent Denver-LHR leg in Club Class saw a very disappointing one-tray meal. Julio has a PhD in Physics from Cologne University in Germany and has an MBA from IESE Business School in Spain. He has undertaken various financial, strategy, and alliance roles. To get your password contact the press office: [email protected] . Be Sure To Check out our 24 Live blog for Live and accurate Coverage of the Airshow! Last November we flew back from Barbados on a new 777 with Club suites, which were great, let down by the fact that there was no Champagne available. Companies don't like to give your money back especially if it's a fee. Sean joined British Airways in 1998 and qualified as a Management Accountant (ACMA). I was once a BA employee back in the 1990s. Its certainly you who makes us fly, and we cant wait to welcome you back. BA, get your act together, youre haemorrhaging premium customer by charging premium prices, and youre no way near giving a premium service. Finally, despite being tagged priority, our bags were some of the last on the carousel at Newcastle. Totally agree with maximising the online channel and Im VERY disappointed and suspicious that I cant see all my numerous eVouchers and their values on my account, This can all be fixed but I fear they simply dont get how sub-premium the Club World product is it why didnt Sean take the opportunity to ask for comments? Still waiting. Its a pity that Sean has to undo all of the work that high viz Alex Cruz did to destroy BA by turning them into RyanAir. As I used Avios its not a new booking and having waited 60 mins they couldnt transfer me to right area. Unlike any other airline in Europe it has a very effective domestic long haul competitor on all its most important routes and unlike the Middle East carriers, it has to make money and receives no covert support for its Government/owners. Thanks Millie for the perspective. Mon 12 Oct 2020 at 04:04. 30 January 2022 Michele Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. For me the one aspect missing from this list is the urgent need to retrain their staff. Trying a different option they are too busy to take the call not even an option to hold. What should they improve? Yes, we did both comment that our non direct flight to Nairobi on Qatar in August when we even flew economy on one leg was infinitely better! British Airways often responds to customer feedback or third parties. Waited too long to get a passport? Sarah has lived and worked in Switzerland for over 10 years where she worked for Alexion Pharmaceuticals as VP, Legal - International and at Novartis Pharma in a variety of global and international legal roles. However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. Here's what can you do to speed things up, The memberships are costly and have no value, proven methods for fixing any consumer problem. and discover candidates outside of LinkedIn, Trusted by 400K users from 76% of Fortune 500 companies, Find anyone, anywherewith ContactOut today. Staff increasingly invisible when on board and I do miss my finger of fudge or crunchie on trip back from the loo in the middle of the flight. You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. Every time I fly with BA these days I question why but theyve got me cornered by status and vouchers. On the subject of drinks, Id like pre-departure drinks back properly instead of the ad-hoc service that seems to happen now. #avgeek #luxurytravel #miles #luxuryhotel. has for us been outstanding still. Tomorrow they are filming a Q&A and telling cabin crew what theyre going to do to make BA a better place to work. He graduated from Staffordshire Polytechnic with a BSc (Hons) in Information Systems and is a Fellow of the British Computer Society. It has received nothing like the level of financial and non financial Covid support of any other airline in Europe. Did you appreciate Seans email? I think someone needs to tell BA that the Middle Eastern mid haul routes are not in Europe so why are they operating them as short haul European services? at So hot chicken curry and carbs followed by cold curry and carbs. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. Verizon Connect, CEO - The Buzz People | Founder - The Bhukkad Cafe | Entrepreneur Marketing Events Retail Branding SMM BAs outsourcing of this has been terrible for years, by far the worst of any airline with which I deal. I really wish Sean Doyle all success in turning around this former wonderful airline after the ravages of the previous management -he worked magic with Aer Lungs and lets hope he and his team does the same for BA I think we are all with him if we can start seeing signs of some consistent improvement both in quality and attitude I wish him well!! Id love it. This has happened for years and when I finally got so frustrated that I contacted BA about it, I hit the usual operational demands excuse. So we are still using the #covidexcuse long after many other airlines have returned to close to normal. Not a lot of selection & a few sandwiches & cake for a lighter bite is not good enough. Please keep up this option. The only thing premium about BA at the moment is its prices. Should airlines pay for what they've done to us? Earlier in her career she worked at the DuPont company and in private practice at Baker McKenzie. Remember the days when you got a starter and a side salad? Before that she was chief executive and chairman of IAG Cargo, a position she held for four years during which time she expanded the organisations digital capability and strengthened customer focus. Champagne travel on a Prosecco budget. Please dont say it is Covid related?! Again its down to poor IT. Now i actively chop and change. A host of former Inflight Business Managers escaped hire and fire by being reinvented as excellence managers people who are more concerned with fluff and how we plate up a roast dinner in first class than they are listening to what we have to say about the basics. You definitely wont go hungry from the meals I had though if you think you may want a snack take something with you as the Club Kitchen runs out almost immediately they put it out! My number one priority is to address the customer call centre issues many of you have experienced and may still be experiencing. BA staff just couldnt be bothered and couldnt have been less helpful if they tried. Sign up for a free account. You can book seats for free 7 days beforehand with Bronze status, which isnt hard to achieve Silver can reserve seats at the time of booking. (function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text';}(jQuery));var $mcj = jQuery.noConflict(true); You can read how we look after your data here. Chart, Frequently Asked Questions about Sean Doyle. Eventually I went to find a steward to get it turned off to be told he had just written a report about it as it would not switch off! Take a look at Emirates new premium economy ! I work in the media so I speak as a find but I do think that, for all their recent difficulties, you can still trust BA more if youre in an unexpectedly difficult situation like mine. He started at KLM in 1995 and carried a number of positions in Sales & Marketing, Alliances and M&A. I asked for a Jack Daniels and ginger ale that wasnt available. Tctico Group S.A.S. the focus now for the vast majority of people is price and BA provide many benefits for those who pay and want them and less for those who dont people have the choice . I was lucky enough to be very well looked after by all major carriers and we all know the BA product falls short in many areas. They used to have a seniority system which allowed those most experienced to choose which position to work first. John was previously Group CIO for Rolls-Royce and has over 30 years IT experience performing roles throughout the IT lifecycle across several industries. The key to me at the moment is the onboard service. Brand Manager at Olympic Industries Limited, IT infrastructure and SRE coordinator / Project Manager at Bio Ritmo / Smart Fit Group | Scrum | Kanban | KPI | Lean | Process BPMN 2.0 | People | Leadership | Agile | OKR | Management 3.0 | DevOps | Ive been dedicated to BA for circa twenty-five years. How to get through to an operator: press 3 for a representative. Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: I know your loyalty has been tested and I want to assure you that we dont ever take it for granted. In a nutshell BA have hit the bottom and I will now do anything to avoid flying with them. There was a consistency with both the onboard experience, and the lounge experience which was refreshing, something I miss with BA where it is very hit or miss at the moment. Do I have to pay this service bill? What?! I know that change wont happen overnight, but this week I have briefed teams across the airline to do all they need to, to tackle the issues we know youre facing so we dont let you down. Its all really been said above. FAQ page or contact UK Companies I had to stop reading because there is so much. More hot air from the latest ceo to take the helm. Absolutely loved visiting the cities of Charleston, A quick look at my @airfrance flight from Dubai to, New review of @klm latest business class seat only, If you havent been to Oman its time to visit, On the blog today you can read the full preview of, This beautiful hotel is on a natural island in Abu, Todays review is the new Hilton Dubai Palm Jume, Saturdays review will be @flydubai B737MAX from, A quick tour around the beautiful @waldorfastoriar, Absolutely loved my time in Ras Al Khaimah. Sean Doyle's Professional Skills Radar What that means for many people is a delay in receiving their meal because others who are closer to the front are already wanting 2nd and 3rd drinks. Ive Gold status and like you, Ive stayed loyal and forgiven a lot of bad practice in the name of Covid (including warm white wine in a paper coffee cup travelling first from Barbados). I also agree that Sean Doyle is decent. In his first public appearance since being named British Airways' new CEO last week, this morning (October 19, 2020) Sean Doyle gave the keynote address at Airlines 2050: Beyond the Crisis, telling the industry that British Airways continues to play a crucial part in connecting Britain with the world and the world with Britain and is doing everything in its power to emerge from this crisis. BA staff are currently providing Ryanair quality service for their premium prices. Cant anything about this for long haul but did a business class recently to Madeira and was pleasantly surprised TBH! Yes the double tier points offer has been a bit of a disaster. Prior to this, Sean was Executive Vice President Americas from 2013 to 2015, overseeing BA's commercial business in the United States, Canada and Latin America. It should have been able to do it automatically. At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect. ), and a no-choice dessert that was a bit like something you would serve at a kids party. Anchore, WW Category Director, Capture Solutions at Kodak Alaris, Managing Director, Middle East at FGE Now they have done away with that system so its a free for all. Will we get our case back? Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania. Forget it Sean are you serious??? What I am doing is making a personal commitment to you that we will build a better British Airways. The crew rarely came round to see if there was anything we needed. Input your search keywords and press Enter. LONDON Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. Had lots of excuses, poor justifications and promises of improvements. The double points would have taken me to gold and felt like a nice reward. National carrier! But they are missing the point, Ive lost count of the amount of times I have booked a Club Suite only to have it changed nearer the time. Having convinced my friend to fly Club to Tenerife last Sat (hes chasing a quick silver tier) I duly dropped him off early at T5 (and swallowed the 5 drop off levy) to avail himself of the benefits of a premium booking.
