virgin atlantic covid refund
Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking. Carry proof of your negative test result with you throughout your journey, as it will be needed at check in and when you arrive in your destination. We do our best to stick to the times that we plan our flights but sometimes for reasons beyond our control, we need to make some changes. Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. No change fee will be charged, however TSP may apply, please refer to the applicable table as per ticketed date, For details of re-routing onto AF, KL or DLplease check our class mapping information. You'll find the answer to most questions here. Privacy policy | Virgin Atlantic Partner Hub Policies Policies From ADM to Ticketing and everything in between, you can take a look at our global policies here. Scotland:https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, Northern Ireland:https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, Wales:https://gov.wales/arriving-wales-overseas. (b) If your Ticket is refundable and you have not used any of it, you can ask for a refund ofthe fare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid. The requirement for a pre-departure Covid-19 test, will depend on the country youre flying to and its protocols, which may differ according to vaccination status. Once youve decided where and when you want to go, simply apply your voucher code at the checkout. Terms and conditions | We understand that you may be unsure of your travel plans. Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to our conditions of carriage. All re-routings involving other carriers must be notified and authorised by Virgin Atlantic before you travel. We'll do everything we possibly can to keep any inconvenience to the minimum, and make any waiting time as comfortable and stress-free as possible. You booked directly with Virgin Atlantic, and not a travel agent or third party company. 1 10.4General information relating to refunds. (a)Unless either we agree or applicable laws require us to do otherwise, we will only make a refund to the person who: (ii) has proved to us he or she is the person who paid for the ticket; and. Welcome to help centre. If you have received a Travel Voucher for any other reason, the residual value will be non-refundable. Even if you have a refundable ticket, or are unable to travel due to an Event beyond your Control, we may refuse a refund if: (a) you have asked for a refund after the end of the validity period for your Ticket (see Article 7); (b) when you arrived in a country, you presented your Ticket to us, or to government officials, as evidence of your intention to leave that country, unless you prove to us that you have permission to stay in the country or you will leave that country on another airline or another form of transport; or. Check the devolved nations of Scotland, Northern Ireland and Wales for their entry rules, which largely mirror the entry rules for England. You'll just need to use your ticket by 31st December 2023. How can we get a refund from Virgin Atlantic? - The Guardian Your flight number will begin with the letters "VS". Nothing. Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. Your booking reference number (It will be six characters with a mixture of numbers and letters, e.g. You will find our contact details on our Help Centre. Once weve received and accepted your refund request, well credit your refund within the normal timeframe to your original form(s) of payment. PCR tests can take up to 48 hours as they must be processed in a lab, but offer very reliable results and are the most common test required for international travel. Rebook travel in the same booking class, or; If original booking class isnt available, re-book in the lowest available class in the same cabin. Cookie statement | Canadian tariffs. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. I got my money back same day as plane was cancelled from the Bank in early May, I eventually received an Email a month later in June from Virgin Atlantic stating it would be another 60 days but money was already in my Bank using . Did you book directly with us on the phone or online? Hi, I'm Amelia, the Virgin Atlantic help bot. If youve booked directly with Virgin Atlantic and you are ready to rebook, then you will need to get in touch for some help. (d) We will deduct an administration fee of no more than 30 per passenger (3 per infant) from your refund under Article 10.2(b) or 10.2(c) (other than where a refund is mandated under applicable laws or requested under Article 21.(2)). We're always on hand to help - Whenever and however you need us. Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023. We've all got baggage. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Request a refund - Virgin Atlantic Canadian tariffs. It is the only airline threatened with action by the Civil Aviation. We welcome letters but cannot answer individually. Supported by the continued success of vaccine roll-outs and as we gradually learn to live with Covid-19, weve also made some adjustments. (c) Even if you hold a non-refundable Ticket, we will refund the unused portion if you are entitled to a refund under Regulation 261/2004, other applicable laws or under an express right in these Conditions of Carriage. Virgin Atlantic Covid Flexibility Policy Virgin Atlantic help centre | Virgin Atlantic All flights booked using your Travel Voucher must conclude by 31st December 2023. If the new ticket price is greater than the Travel Voucher value, the difference must be paid. Terms and conditions | Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return If the new TSP is greater than the Open Ticket value, the difference in TSP must be paid. Claim a refund for your seats/upgrades/excess baggage. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. Bookings made by credit card or debit card no longer incur a fee. This policy applies to bookings made on or after 03 Mar 2021 until 15th February 2022. Here, the 'clock' will start once an adviser has confirmed the refund request. If you require a letter please email [email protected], with the following details: We will then send the letter to you as soon as we can. You can even make a booking for someone else using your Travel Voucher. More next week. Bookings made by credit card or debit card no longer incur a fee. The mask rules that apply will depend on the route youre flying, because requirements differ by market. Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. Take a Virgin Atlantic flight to your destination at a later date convenient to you, subject to availability of seats in the same ticket class. Passengers on package holidays must refer to their tour operators who may not operate the same policy. Persons on diplomatic or official foreign government travel, Persons with documented medical contraindications to receiving a COVID-19 vaccine, Participants in certain COVID-19 vaccine trials, Persons issued a humanitarian or emergency exception, Persons with valid visas [excluding B-1 (business) or B-2 (tourism) visas] who are citizens of a foreign country with limited COVID-19 vaccine availability, Members of the U.S. Armed Forces or their spouses or children (under 18 years of age), Sea crew members traveling with to a C-1 and Dnon-immigrantvisa. When the customers provide the new name follow the steps below. Covid testing advice. Your Travel Voucher is valid until 31st December 2023. For holidays departing from 1st April onwards, please settle your balance 12 weeks before you are due to travel. You'll then be sent a refund request number, which Virgin says could take seven to 10 days. Refund Policy - Virgin Atlantic If you've yet to hear from Virgin Atlantic, you can contact the airline online or via its disrupted flights contact number on 0344 209 8711. It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. Effective immediately (Tuesday 19 April), face masks will be a personal choice for our customers and people travelling in either direction between the UK and the United States. Rapid PCR tests are also now available with results within 3 hours. However, requirements differ by country, so weve created a checklist to help you find everything youll need, should you need a test. Sorry, we don't seem to have a refund request based on the details you entered. Do you need a letter for your insurance company confirming your flight was cancelled? You can now rebook through our new web messaging service from 8am to 8pm UK time. Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. As ever, please ensure you have your passport and relevant documentation e.g. If your travel date is on or after 1st September 2022, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. To ensure the timely processing of your request, please choose the correct form based upon your requirements: If you are unsure of the terms and conditions of your ticket, you can request a quote to find out how much you would be entitled to. Weve updated our rebooking policies below to ensure you have the flexibility you need with your upcoming travel plans. Got questions about your Flying Club membership or points? Mine 28th, so they won't consider issuing a refund until after Saturday 25th - which to me seems like delay tactics. Virgin Atlantic, meanwhile, made customers wait up to 120 days for a refund, the CAA said in its July report. Whether it's amending your flight dates, finding out the latest travel advice, managing your Flying Club account or something else altogether - you'll be able to quickly self-serve many common conundrums right here. Contact forms | Virgin Atlantic help centre. Customers bookedon or before 11th March 2020 that have since changed their travel plans, resulting in a new ticket issue date, will still be entitled to a refund, Refunds must be processed via GDS please refer to our refunds policy clickhere, 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF If you are entitled to a refund, it will be made according to the original form of payment. If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for Covid-19 and previous flexible booking policies applicable based on the date of booking, but its also important that customers have adequate travel insurance. Virgin still refusing to do anything with my request for refund - when was your flight scheduled for? Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. If you booked direct, please contact us to rebook. Passengers should also be aware that any applicable refund would only relate to the airfare portion of the inclusive package and not the whole cost of the holiday. You can visit Rebook Me form,where you will find details on how to access our rebooking bot and web messaging service. It was the only airline threatened with action by the regulator, which reviewed. Use our handy checklist to make sure you've got everything you need before arriving at the airport. Privacy policy | If your holiday is more than 6 months away, make things easier to manage by setting up a. ExpressTestofferRapid Antigen tests with results in 30 mins. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. There's no expiry date to use your VirginAtlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. If you booked before this and would like to make a change, check out ourearlier policies. When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if youd like someone else to benefit from your ticket). As ever, you should ensure you have adequate travel insurance for your trip. If we cancel a flight that has been booked using a Travel Voucher, any refund requested will be made according to the original form of payment. We will not deduct an administration fee to make this refund. You can also rebook on a Virgin Atlantic flight to another destination. For more detailed information about your package holiday rights, please head over to the Virgin Atlantic Holidays website. named Virgin Atlantic and Ryanair as the worst two airlines for processing refunds. If youd prefer a refund, we understand. You can easily add on additional . Customers wishing to travel to the same destination via a different departure airport. (b) If your Ticket is non-refundable and you do not use all or part of it, you can still apply a refund of: (ii) fees and charges imposed by a government, other authority or airport operator; and. Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years . If youve booked directly with Virgin Atlantic and you no longer wish to travel, then you will need to get in touch for some help. Accessibility | Accessibility | We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. The chief executive, Shai Weiss, said all refunds would be completed by the end of October, but not ours, seemingly. Terms and conditions | More information onyour options when a flight is cancelled can be found here. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. https://help.virginatlantic.com/gb/en/make-a-change.html. Find out more Earlier flexible booking policies View contact numbers of our other worldwide contact centres. Just 13% for both airlines were happy with their experience. How to rebook your flight using a travel voucher If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19 you can rebook your flight by calling our Customer Centre or online by logging into My Booking or using our chat bot. If your flight was part of an inclusive/package holiday please refer to your tour operator as they may not operate the same re-booking policies. Cookie statement | With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Even if all reasonable measures had been taken, this includes cancellations in the event of weather conditions, political instability, unexpected flight safety shortcomings, security risks and strikes. Presumably if they go under I won't get anything and I just think that's wrong. If you are entitled to a refund, it will be made according to the original form of payment. Its important that you make any changes before the date you were originally due to fly, or we wont be able to amend your booking. Subject to availability in the same ticket class, any additional fare or seasonal supplements will be collected. Youll just need to make sure your new travel dates take place by 31st December2023, and that any changes are made before your original departure date (four weeks before your Virgin Holidays package holiday). For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. Subject to availability. Unless customers areaffected by events beyond control (see below), Definition of events beyond your control, Positive COVID-19 tests and instructed to self-isolate by the NHS or local health authorities, Unable to board return flight due to requiring to quarantine at destination, Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport. Find out which type of Covid-19 test you need. Virgin Atlantic help centre Travel advice USA travel advice USA travel advice. If you are calling from outside the UK please remember that mobile roaming charges are usually more costly and therefore consider using a landline to a local number instead. About Virgin Atlantic It points you in the right direction for booking a new flight, it offers you help with making your insurance claim, or making a claim for compensation. If you booked with a third party such as a travel agent, you'll need to contact them directly to discuss any queries you may have with your travel arrangements, such as rebooking, as they are best placed to help. If the same booking class is not available, please book into lowest available booking class in the same cabin, Route suspension: re-route onto other VS/VS* services in the same booking class and on the same flight dates. We'd like to say a big thank you for your patience and understanding during recent months. Canadian tariffs. Fare difference is waived if all travel is completed by 31 May 21. You dont have to decide right now; you can convert to a Travel Voucher which can be used up until 31 December 2023. . For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 8711 in the UK, or 1-800-862-8621 in the USA. If you have been notified that your flight has been changed and you would like to discuss alternative options, then you will need to get in touch for some help. You can make a booking on behalf of someone else using your Travel Voucher. You can cancel and receive a voucher up to four weeks before travel, however please note the earlier you contact us the less likely there will be non-changeable aspects from third parties. There may be other charges to pay under our standardVirgin Holidays terms and conditionsor on theconditions of carriage for Virgin Atlantic. Eg. CAA Alleges Virgin Atlantic Waited Up To 4 Months to Issue Refunds. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking see below for earlier policies. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. If you would like to request a refund or a quote, you can do so by completing one of the forms below. Virgin Atlantic - COVID-19 - anyone managed to get a refund? Flight delay and cancellation compensation, How to book a new flight if your flight was cancelled, What to do if the next flight availability is limited, Make a claim on your insurance for flights that have been cancelled, How to claim for unused parts of your journey, Understanding the 'Care Package' you're entitled to (Regulation EC 261/2004), Find out about getting financial compensation for delays or cancellations, Who to contact if you have a question after flight disruption, find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). Check out the latest travel restrictions and requirements for the places you want to go. Changes vs Flexibility Policy issued on 15 Feb 2022, - Policy updated to cover bookings up to 23 June 2022, This policy is to allow customers more flexibility in addition to original fares rules, Cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy whichever is the most flexible.All travel must include all outbound AND inbound travel dates, Total Selling Price (TSP) - Includes all fare, YQ, taxes and surcharges when re-calculation is require, This policy applies to all VS/VS* bookings, including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Where fare difference is charged, it should be calculated including all taxes/charges (Total Selling Price). *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking. You must provide contact information within 72 hours of departure. Get a better understanding of the requirements by reading our Covid-19 jargon buster. Terms and conditions | 4th Jan 19th July2021(this date is subject to change). Legal & Privacy Policy: The information entered on the page will not be used to send unsolicited email. Some countries may also require a test to be taken after you land, which helps to shorten the time spent in quarantine. I have answers to many common questions. Make a change | Help Centre | Virgin Atlantic Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. You can get in touch using ouronline contact form. Depending on your destination, you'll likely need to have a negative test result before you can fly. Replace original customer name with the newcustomer details withinyour original PNR, Reissue ticket using original fare in the new customer name, SI VS REPLACEMENT PAX DUE TO COVID19 06MAY21, For itineraries with other airlines included, Create a new PNR for the replacement customer using a fare valid at time of creation, Refund original ticket which will be credited to original form of payment, Update the SI field with the following information.
