hounslow council complaints about neighbours

If you still cant agree, you can get help from a mediator - this is someone who doesnt know either of you and is trained to help people resolve disagreements. COMPLAINT 202001964 Hounslow Council 25 January 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. warn to the neighbour about the allegations as well as contact the police. He followed this up with further reports on 17 and 18 March 2020 advising of hammering noises. During the joint meetings that it had with the relevant agencies at the end of March and in April 2021, one of the actions identified was for the landlords HO to visit the neighbour to advise him of tenancy conditions; this happened on 30 April. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. It is a suburban development situated 10.6 miles west south-west of Charing Cross. In her report she says the Council did not take a homelessness application from him as it should have done because it considered he was not 'in priority need'. with her how she could minimise any noise generated. Complaining about your neighbour This advice applies to England If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. 020 8583 2000. The resident said he was tired of complaining. Think carefully about the reasons for your complaint. On 18 March 2020, the landlord advised that the matter will be investigated as soon as possible and asked that the resident to be sure to record incidents in diary sheets in the meantime. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. The outcome of the investigation was that there was insufficient evidence of noise nuisance for it to take enforcement action. The STANDS4 Network. They might, for example, make sure that your complaint is handled by someone who isnt responsible for maintaining the hedge. The TW4 postcode is made up of Hounslow West and parts of Cranford, whilst the TW5 postcode includes Heston and Cranford. Please see Over the garden hedge for information on the steps you should think about taking before you complain to the council. Housing Messy/untidy neighbour rights | Resolver UK If you and your neighbour disagree about a problem with a tree or hedge, its best to try to resolve things informally. To help you test the strength of your case, it also might be worth reading High hedges complaints: prevention and cure. The sub woofer is incredible on this system. They can only help if you try and solve the problem yourself first. You can change your cookie settings at any time. If the dispute arises from lifestyle differences and no tenancy breach is found, then it shall offer mediation. I honestly don't know where they found the time to sleep. Your neighbour could report it to your local council and you could be told to cut your hedge. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Whilst this review has not investigated events after the final response, it is noted that the neighbour was absent from the flat for a while although, resident has indicated that the neighbour may have recently returned to their property. What is a complaint | Make a complaint or comment - Hounslow The neighbour making all the noise is sleeping now so I have some rest at least. Is the hedge: Does this hedges height harm the reasonable enjoyment of a home you own or occupy and/or its garden or yard? I'm not knowledgeable when it comes to what can and can't be done by law, but it wouldn't hurt to. The legislation specifically says that councils cant deal with problems caused by roots. Complain about noise to the council High hedges, trees and boundaries Call the police Take action through the courts Overview Follow these steps if you have a dispute with your neighbour. These were reasonable efforts made by it to witness the noise reports he made. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its response to the residents reports of noise nuisance, The landlord made reasonable efforts to substantiate the residents reports of noise and. The landlord discussed the allegations with the neighbour which he denied. None of these visits recorded any evidence to prompt enforcement action. The landlord has said it is considering the possibility of. This is Hounslow Council's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hounslow Council agent. agreed for it to bring the upstairs neighbour to his property to observe the noise generated by her television downstairs. Before referral to court the HO must undertake an assessment to establish whether the possible outcome of any court action would affect the health and safety of any person in line with the Equality Act. Email Customer Services on [email protected]. The landlord noted that. On 4 May 2021, the resident asked the landlord to escalate his complaint to stage two. You can find your councils website on GOV.UK. This is usually at the base of the trunk or main stem of the trees or shrubs in the hedge. If your neighbour wont cut branches hanging over your garden, youre allowed to chop them off - but only the bits on your side of the boundary. The council can order your neighbour to take action to stop the problems with the hedge happening again. Definition of Hounslow in the Definitions.net dictionary. It reiterated that he should continue to complete diary sheets and send them to his Housing Officer (HO). At tim. Hounslow Chief Exec apologises for comment in bad-tempered council The council may use the governments guidance to help them decide what could be the best height for the hedge. Image above: Hounslow Council Budget meeting, Tuesday 2 March 2021. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. In a reply on the same date, the landlord advised it would start the investigation immediately and the resident would be kept up to date with their progress. There is no evidence to show the landlord acted on this report. Hounslow Council (202109038) - Housing Ombudsman As at the date of its final response on 4 June 2021 the landlord advised the resident that its investigation into his ASB reports about his neighbour was ongoing. The Ombudsmans role is not to establish whether particular events occurred; for example, it is not our role to assess whether antisocial behaviour happened. Get instant definitions for any word that hits you anywhere on the web! It advised that, as there was no evidence of noise nuisance, it could not take any further action. The landlord concluded that it had investigated his reports of noise fully and had taken appropriate action. On 13 March 2020, he stated that he wanted to raise a formal complaint. The property is a flat on the fourth floor of the building. It also says it will contact/interview the alleged perpetrator notifying the reporter of the outcome. a town of Middlesex, 10 m. SW. of London; railways have done away with its importance as a posting town; in the vicinity are gunpowder mills, barracks, and the famous Hounslow Heath. The legislation also allows councils to set and charge fees for handling these complaints. If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. Your local council can step in if the dispute involves any activity that is a nuisance or could damage your health. One of the most common neighbourly issues is excessive or unreasonable noise levels. The complaint is about the landlords response to the residents reports of noise nuisance. It is always better if neighbours can resolve their problems informally, and many noise (and other) problems can be resolved this way. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. If your neighbour has broken the law Visit Contact Page. The landlord also failed to sufficiently communicate with the resident in response to his ASB reports and did not provide information on the progress of its investigation. Bloody ridiculous people have to put up with these selfish sod neighbours! It acknowledged that the issues raised about the alleged nuisance from the neighbour were still ongoing however it had responded to the matters raised in accordance with its policies. Hounslow schools and libraries have announced plans to celebrate the Coronation through a series of free events and activities across the borough. Hounslow Council Contact Information. What does it mean to have power of attorney? I gave up with the authorities. So stick some Motorhead or Slayer on full blast and try and wake the bastard up Once again, thanks. If you cant solve the problem, ask your council to help. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). It advised it would take the necessary action and that it had requested a report from the Fire Brigade. Most of Hounslow, including its Town Centre, the area south of the railway station and the localities of Lampton and Spring Grove, falls under the TW3 postcode. The request was for the neighbour to be transferred to alternative accommodation which might work better for the neighbour. for the installation of noise recording equipment in the residents property to confirm and identify the noise reported and take appropriate follow-on actions. Hounslow is the principal town in the London Borough of Hounslow. hounslow and richmond community healthcare nhs trust. no evidence of the landlord engaging with the relevant support agencies again until the end of March 2021. resident aware that he could contact the local authoritys Enforcement team to report any such incidents if he felt in danger which was appropriate. The landlord issued its stage one complaint response to the resident on 16, August 2019 and 12 March 2020 to observe the noise level. Part 8 of the Anti-social Behaviour Act 2003 allows local councils to deal with complaints about high hedges whose area contains the land on which the hedge is situated. He complained about the risk to the whole block and said he could not keep calling the Fire Brigade. This means your noisy neighbour must stop making the noise or face legal action. Meaning of Hounslow. hat the landlord did fail to sufficiently communicate with the resident during the period of this review. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. It was literally 24/7. On 8 June 2020, the resident reported that there had been a burning smell coming from his neighbours flat the day before; they could not breath while. The legislation doesnt set a specific height. Please do not post any personal information relating to yourself, or employees of Hounslow Council as these comments will not be approved. You can complain to the council if you think theyve done something wrong, failed to provide a service or not followed correct procedures. The landlords ASB officer spoke to other residents in the block as well as the neighbours care worker. The council cant, for example, take into account how tall other neighbours hedges are or that worrying about a hedge is making you ill. Such an offence is punishable with a fine of up to 1,000. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. The council can reject your complaint if they think you havent taken all reasonable steps to try to settle your dispute without involving them. On 3 September 2020, the resident called the landlord to report hearing loud music from his neighbours flat at 1.45 am that morning. It explained that the complaint process was not a means for punishing residents and it approached complaints impartially, based on the available evidence. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Rather, the Ombudsman seeks to establish whether a landlord has responded reasonably to reports made to it that are its responsibility to address and whether it acted in accordance with its relevant policies and procedures. Let us know, Copyright 2023 Citizens Advice. Search for trees to find which department to contact. The landlord noted the residents dissatisfaction in its email to him on 24. The landlords internal notes show it contacted Adult Mental health team who confirmed which team the resident was under the care of. However, there is a lack of evidence to show the landlord followed up on the actions identified at this stage. That may include the date and time of the incident and how it affected them. Here is a summary of privacy when using this chat. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbour's enjoyment of their home and/or its garden or. The landlord replied on the same date advising that it appreciated that the issues were reported over 12 months ago but they had not yet been resolved. The complaint was not upheld as it said the investigation was still ongoing and was being carried out satisfactorily and in accordance with the landlords policy. Before approaching your council you should always try to compromise with your neighbours. To manage and tackle ASB the landlord may send the perpetrator an ASB warning letter, engage with agencies including the police, social services, community mental health teams or other support agencies. The right hedge can be an ideal garden boundary but the wrong hedge may bring problems. Advice for people affected by child abuse. Contact your local councillor. If they are failing to respond to your complaint then go along to the next surgery of your local M.P. It is noted that it made 24 visits to the property between 28 August 2019 and 12 March 2020. Your hedge might count as a high hedge if its over 2 metres - check the definition on the Royal Horticultural Society website. Hounslow London Borough Council is the local authority for the London Borough of Hounslow in Greater London, England. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD, If you disagree with your neighbour about a tree or hedge. On 14 April 2020, the resident requested an update from the landlord. On 24 March 2021, the landlord provided an update to the resident. The resident first reported noise from music/TV disturbance to the landlord on 24, its noise team on 30 July 2019. Its also worth finding out if your council can check if the tree is safe - you can find your councils website on GOV.UK. Comments are moderated so may not appear immediately. In its stage one complaint of 29 April 2021, the landlord acknowledged the resident had been making reports for more than 12 months however said that it logged the ASB complaint in August 2020. The landlord said it would contact him again in four weeks with an update. The landlord advised the resident on the same date that the neighbours care worker had confirmed that his neighbour had been taken to hospital that morning for treatment. Complaints Department is not affiliated to, linked with or otherwise endorsed by Hounslow Council. As the landlord found no actionable evidence of noise issues, it stated that mediation was the best option to resolve matter. the landlord made a safeguarding referral in respect of the neighbour. Their accounts of what has happened are summarised below. The complaints responses did not sufficien, detail its investigation into the handling of the issues raised. Collecting written evidence from you and your neighbour and visiting the site will make sure that the council have the information they need to make the right decision. If they want you to cut your tree or hedge just because they dont like the way it looks, its up to you whether you do the work. The council should determine your complaint impartially. Live in London (or any major UK city) then expect noise. On 19 January 2021, the resident reported. Further, here were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. There were also instances of it not providing updates when promised. and it did not explain why it had not logged an ASB complaint prior to August 2020. pay the resident total compensation of 600. There are also over 60 community events and street parties will be taking . We're doing our best to make sure our content is useful, accurate and safe.If by any chance you spot an inappropriate comment while navigating through our website please use this form to let us know, and we'll take care of it shortly. The resident contacted the landlord again on 20 March 2020 complaining about the length of time taken to act on his reports. In view of the reported burning smell implying a potential risk to the health and safety of the residents, it is reasonable to expect the landlord to have also undertaken a risk assessment at this time however there is no evidence to suggest it considered this. He expressed frustration with the landlords response and felt that, 13 March 2020 to advise that it had not raised, complaint at stage one of its complaints procedure, referred the matter to a staff member to attempt to resolve.

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