hsbc address verification code
Follow the instructions on the screen. You should report the loss to your mobile service provider immediately and request the service provider to suspend your mobile telecommunication service. I've lost my physical Security Device. Follow the on-screen instruction and hold your device close to the payment terminal. You may be asked to confirm online card purchases. You can remove your card by selecting the card in the Samsung Pay app, then tap "delete card" in the menu at the top right hand corner. To generate security code, enter the transaction verification number on your device with the last 4 digits (numbers only) of the payees account or card number, followed by the transfer amount including cent. Once you've activated the Mobile Secure Key, your physical Security Device will no longer work. If your mobile phone number/email is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. If this has happened, you'll see a message on screen to explain and you'll need to restart the payment process. Is there any transaction limits when using contactless payment function? You can also make in-app purchases where Google Pay is provided as a payment option. It usually looks like a shortened version of that bank's name. How is the amount displayed in "Amount due" under "Pay with RC" calculated? Contactless payment function is a free credit card feature which provides swift and convenient payment for HSBC Premier MasterCard Credit Card, HSBC Visa Signature Card, HSBC Visa Platinum Card, HSBC Visa Gold Card, HSBC Visa Gold Card for Students, HSBC Visa Card, HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard. If you typically use our online services from more than one location, we suggest that you attach your Security Device to an item that you are unlikely to leave behind i.e. Give feedback about this article. You do not need internet access to make purchases on Apple Pay. How to identify if your HSBC credit card has contactless payment function? Once you reach the Additional security step, generate the Transaction verification. "Pay with RC" is an exclusive function only available on Reward+. 1.Launch the HSBC Mobile Banking app on your mobile device then select Generate Security Code on the mobile app dashboard and click on "Logon Security Code". Please refer the following table for details: , all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. If you fail to enter the verification code or the verification code is expired, please contact us on 2233 3000. If I dont use Mobile Secure Key, can I still use online and mobile banking? The card reader will generate an 8-digit code for you to enter on the purchase screen to confirm the transaction. The verification code is made up of 6 numbers. How long does it take to process my lost/stolen credit card report and issue my replacement card? If a statement or transaction amount is not a whole number, you may not be able to fully pay the statement or transaction. Instead, you'll be redirected back to the merchant's website to restart the transaction. No interestwill be charged on yourCash Instalment Plan if you makefull repayment of the credit card's statement balance on or before the payment due date of each month; otherwise, interest which is calculated based on the prevailing interest rate applicable to the credit card account will be levied on all the outstanding balances. No, you can't. Transaction verification code. Your monthly credit card statement will tell you when your RewardCash is due to expire. Even if your hard token is still displaying a code, it cannot be used anymore and you should use your Mobile Secure Key instead. Don't have a compatible device? If you're new to mobile banking, or don't have a physical Security Device, you must activate Mobile Secure Key in order to use the HSBC Malaysia Mobile Banking app. Download and complete the 'Program Amendment Request Form', 2. My credit card is lost or stolen. We are entitled to transfer or set off any money standing to the credit of any other account which you maintain with us in or towards settlement of your liability to us. HSBC employs the latest internet security measure with the adoption of the EV SSL Certificate (Extended Validation SSL Certificate) which will instantly let you know that you're on a genuine HSBC website. Please visit our branches to perform your transactions. What is this and why is it required? If you dont want to receive these reminders, you can disable the notification anytime via "Settings". When you make a purchase online, we may send a one-time passcode to the mobile number and/or email HSBC hold for you so it's important you let them know if it changes. Do I need to apply separately for contactless payment function? If you have registered for a particular fund, you can also check its yield and price data. Click on the Make Recurring dropdown if you want the transfer to re-occur based on the frequency and duration you specify. Samsung Pay can only work on device which is not rooted. This website is provided by HSBC Bank plc, Jersey branch. You can report lost or stolen credit card incidents that have occurred within the last 30 days via the HSBC HK Mobile Banking App or HSBC Online Banking. Can I keep using Samsung Pay if I cancel my linked HSBC plastic card? For security purposes, we may ask you to enter a verification code to confirm your identity. If the currency of the credit card is billed, then the transaction amount will be billed to your card account. Contactless payment transaction limit is set by the merchant. WhatshouldI do if a merchant asks formyPINwhen I makea purchase? If you are a new cardholder and your first statement isn't available yet, you won't be able to view the statement balance on Reward+. (You can use it either as proof of address or proof of ID, not both) A bill: council tax (dated within the last 13 months) or utility (dated within the last 4 months). I lost my mobile device and I'm worried that other people could access my Mobile Secure Key. To complete your purchase, just confirm your passcode when prompted. If you're travelling to mainland China or abroad, please turn on your mobile phone and activate your roaming service so you can receive verification codes to complete your online transactions. For HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. 2) An eligible HSBC credit cards as below: With the above, you can proceed to add a card to Samsung Pay to enjoy the fast, easy and private way to pay. Once your plastic card are reported loss, you will not be able to continue to use Google Pay with this card. No, once you switch to the Mobile Secure Key, your physical Security Device is deactivated and you cannot use it. If a you submit an address change and only select specific accounts (and have not selected 'Use this address for all correspondence'), the address change will apply at an account . If you receive an SMS asking for this kind of information, please stay alert, and: What is a Verification Code for Online Transaction for? Verification - HSBC UK Online ID verification You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. We will re-link your existing octopus card to the replacement card for the Automatic Add-Value Service(AAVS). How do I set my HSBC credit card as the default card for Samsung Pay? How can I pay the remaining balance? Input instructions: add zeroes in front of your payee account number/bill reference number to form a 4 digits account number and transfer amount, including cents. Your physical Security Device will be deactivated immediately after you've activated the Mobile Secure Key. If we see a suspicious transaction on your credit card, we'll send you an SMS alert. To check, call on Premier+44 1534 616 313,Advance+44 1534 616 212. But if you hold an HSBC EveryMile Credit Card, please note that redemptions can only be made on the HSBC Reward+ app. Your debit card provides a direct link to your checking account, which means your balance could be completely wiped out if it ends up in the wrong hands. Retrieving your security code 1. How do I register a promotion offer on "Discover"? You can call us on 2233 3000 to report loss of your device. Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. Ifyour credit cardwasissued in Hong Kong, you should onlyneedto sign the sales slip to complete your transaction. Can I use "Pay with RC" to offset any transactions in currencies other than HKD? Cross-border notice. To see if your account is verified, sign into your Google Account. If your phone is ever lost or stolen, you can easily find, lock, or erase your phone using Android Device Manager (https://www.google.com/android/devicemanager). There could be a few reasons for seeing an error message when entering your one-time passcode we'd recommend you check: If you've tried all of the above and you're still having difficulty completing your purchase, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212and they'll be happy to help. Samsung Pay is a secure and easy-to-use mobile payment service which employs Magnetic Secure Transmission (MST) and Near Field Communication (NFC) technology, making it available almost anywhere accepting credit cards. You may also wish to refer to these FAQ items: Can I still use the Verification Code for Online Transaction service if I haven't provided a valid mobile number? If your application is successful,an SMS/email/letter notification will be sent to you. HSBC Group | Copyright HSBC Group 2002-2022. d) Others: latest 3 months bank deposit/ bank book/ statement/ eStatement/ online transaction history in Hong Kong (showing applicant's name, account number and transaction history) or regular monthly rental income credited to applicant's bank account and the signed tenancy agreement. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. Conventional customers can find further details on the conditions and charges by referring to the 'Commercial and Business' section, 'item 4' of our tariff and charges. If you want to add your Mobile Secure Key to another device, you need to first remove the Mobile Secure Key from your original device. This website is designed for use in the United Kingdom. Do not enter any personal or credit card information in any apps unless you're absolutely sure it's from a trusted source, as it could be a phishing attack. No we'll simply send a one-time passcode to you by text message if we need to check it's you making an online purchase you then just need to follow the on-screen instructions. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). What payee/beneficiary information do I need to enter into my Mobile Secure Key? HSBC Branch with ATM Address 901 Central Park Ave, Scarsdale, NY, 10583 Phone 914.723.7200 Hours View Location Get Directions E Bay Parkway Office HSBC Branch with ATM Address 6702 Bay Parkway, Brooklyn, NY, 11204 Phone 718.256.9702 Hours View Location Get Directions F 57th Street Office HSBC Branch with ATM Press and hold the green button to turn on your new Security Device. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. This is to ensure that in case your credit card information is pilfered illegally, any unauthorised parties will not be able to receive your OTP to use your credit card for any transactions. For example the HSBC bank code is 004. Why do I get an error after entering the code generated from the Mobile Secure Key? Each one-time passcode can only be used for a single online purchase so we'll send a new one each time you make an online purchase. The first card you add to Wallet is your default card. Other than that, you can also see the last Apple Pay transaction made via your device under your card in Wallet. What is HSBC Online Document Submission Service? Fraud alert: Don't fall victim to a scam. You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted. You'll need to contact our call centre and have it re-activated. Incorrect or missing information may lead to delays to your International Wire Transfer so its important to double-check that your wire transfer details are correct. Our website doesn't support your browser so please upgrade. For added security, you'll have to set a 6-digit PIN during the activation process and this PIN will be required to unlock your Security Device before you can use it. We always round down the RewardCash amount so that it equals to or is always less than the outstanding statement balance or the transaction amount. Does the battery need replacing? When you make a transaction online at participating merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment with your HSBC credit card, a verification code will be sent via SMS to your registered mobile . The same handling fee will be charged for each instalment. You can see the full details of how this fee is calculated in our guide to general banking tariffs. If the phone is not compatible, you will not be able to download Google Pay; HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. If you dont have a compatible device or smartphone or youre unable to use one, you can still access your accounts through online banking by using your existing Security Device or by requesting one to be delivered to you. If you made the payment and you're sure the transaction is genuine, reply "Y" or "Yes". Yes, so if you have setup an autoPay instruction but at the same time repay your credit card statement balance using other means, you can contact us at least 1 working day (for HSBC payment account) or 2 working days (for non HSBC payment account) for further arrangement. You can register offers and promotions on "Discover". You may contact us to check about the total amount involved in early repayment (including outstanding principal amount, early repayment fee and other fees, etc.). When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual card numbers are never shared by Apple with merchants or transmitted with payment. 3. This is likely to do with the credit cards default security feature for offline transactions. Disable wireless network functions (eg Wi-Fi, Bluetooth, NFC, etc) and Virtual Private Networks (VPNs) when you're not using them. For transactions conducted using NFC technology, the limit depends on the setting of the contactless terminal. When you make a purchase online, we may send a one-time passcode to the mobile number HSBC hold for you so it's important you let us know if it changes. Please refer to the below card images for the location of the contactless sign on your card. The name of the certificate owner (The Hongkong and Shanghai Banking Corporation Limited) will be displayed either on the URL address bar or near the top of the browser. What are the system requirements for the Online Document Submission Service? You will receive your card with contactless payment function upon card replacement and renewal. You can use our online tool when applying for a new product, if: Before you start, make sure you have therequired documentswith you and yourdetails are up to date. a) Regular Income Earner: latest 1 month bank book/statement/eStatement/online transaction history (showing applicant's name, account number and monthly income), or latest 1 month salary slip. You do not need internet access to make purchases on Samsung Pay. Yes, you can add your card to your compatible device to use Samsung Pay. Do I earn RewardCash for Google Pay transactions? A green light will appear on the terminal when the contactless payment transaction is completed. if you still can't get the passcode to work, you may have used up all your attempts or, if you haven't input it quickly enough, it may have expired. You can update your details online, if you have a joint account please contact us. For applicable transfer fees, please refer to the Pre-Payment and Receipt Disclosures received at the time of your wire transaction. Can I add an additional cardholder to my credit card? For an easy to follow visual guide, refer to how to generate a security code. What should I do if I encounteran automatic terminal overseas that only accepts credit cards with a PIN? Confirm your PIN by re-entering it when prompted. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Once you've done this we'll be able to send you a one-time passcode by text message or email if we need to check it's you making an online purchase. We don't always ask for this. We will pool the soonest expired RC from all your cards (including your primary cards and any additional cards issued by you) and the system will auto-fill the RC amount to match the outstanding statement balance or a transaction based on your total available RC. The "Expiry" page shows a breakdown of the RewardCash you earned, grouped and sorted by expiry date (maximum up to 3 years). 4 letters: Institution Code or bank code: 2 letters: ISO 3166-1 country code: 2 letters or digits: location code: 3 letters or digits: branch code - optional: HBUK: GB: 4B: XXX: BIC codes ( also known as SWIFT codes ) are another identifier used in conjunction with the IBAN payments. Read message Latest HK residential address proof within latest 3 months i.e. Can I request a replacement? Punjab And Sindh Bank. Although you cannot use "Pay with RC" on Reward+, you can still use your RewardCash via all other channels. No interestwill be charged on your Spending Instalment Plan if you make full repayment of the credit card's statement balance on or before the payment due date of each month; otherwise, interest which is calculated based on the prevailing interest rate applicable to the credit card account will be levied on all the outstanding balances. Where can I use contactless payment function in HK? However, if you're unable to use Mobile Secure Key, you can still access our online banking via browser. Within UAE: 600 55 HSBC (600 55 4722) Outside UAE: +971 4 228 8007. INFORMATION REGARDING MAKING MINIMUM PAYMENT, The below examples are for illustration only. When will I be able to use the Verification Code for Online Transaction Service with my updated number? You will see a change to the URL address bar area at the top of your browser when you visit the secure sessions in the HSBC website (indicated by "https://" at the beginning of the URL). When there are promotions with designated merchants, the redemption rate may be different and you can learn more about the promotion details by clicking the "gift box" symbol shown on "Pay with RC". We'll get in touch with you to understand more details about the transaction during business hours (09:00-22:30, daily). Select the method which you prefer to receive the code by. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. How can I check my contactless payment transactions? You just need a computer with a webcam, or a mobile phone with a camera, and your documents. Google Chrome: The URL address bar will turn yellow and display the name of the company. You might also consider removing all your data (including Samsung Pays payment information) by factory reset or using Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable). If you don't recognise the transaction, reply "N" or "No" and the transaction will be declined. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. For more details please read our cookie policy. Google stores your payment information on secure servers and encrypts it with industry-standard SSL (secure socket layer) technology. The changes will look slightly different depending on the browser you use: PDF, JPEG, GIF or TIFF files are accepted. Thereafter, the finance charge will be calculated according to the same finance charge interest rate applicable to credit card as stipulated in the Tariff Guide. You can still use online banking, via browser only, if you don't use the Mobile Secure Key. You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Tap Default Card and select your HSBC credit card to make it the default card. Important: please make sure the date and time on your mobile device is set automatically. Due to a change in online payment rules, you now need to go through some extra security checks to help confirm that it's really you using your card. Unfortunately,at thistime, PIN is the only option for these terminals. If you input something in the wrong format, a message will appear on the screen to let you know. You can only view your registration records on the device with which you use to register the offer. You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee.
