gong salesforce documentation

Chose Gong. Easy automation for busy people. Atrium Create data-driven key performance indicators using Gong native data. email address, status) is updated on any record of a specified Salesforce object (ie. Up to 70% off for Gong users! If you know a deal is about to go sideways, address risk early so it doesnt flip to closed-lost. They use Gongs call recording system to proactively identify coaching opportunities in their reps calls. Gong first launched the app in Beta in 2020 and since thenthe app has grown in popularity currently more than 1,000 companies and 80,000 individuals use it worldwide. and see how its correlated with win rate. Identify meetings with Gong recordings and review playback directly in Clari. Track when competitors come up in sales call recordings and which deals are impacted to capture the lions share of your market. Command-line interface that simplifies development and build automation. Push engagement events into Gong when a Gong user shares content with external participants (for example, a contract was shared by the account executive with his prospects). Pick which type of object you want to create (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). No next steps on in-pipeline opportunities? Get a demo to see how Gong can help. This allows companies to take advantage of the best features of both platforms and get the most out of their investment. Gong works by automatically recording customer interactions and analyzing the data to provide insights that help sales reps close more deals, faster. Please add the number of event properties you want to add (5 max). trademarks held by their respective owners. Step 2: Pick one of the apps as a trigger, which will kick off your automation. Gong for Salesforce app Gong for Salesforce app can be installed in your Salesforce instance through read-write API integration. Suite 04A-105 If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. Optionally create a record if not found. In addition to helping identify bottleneck in the process and finding ways to speed up deal stages, Gong's advanced analytics capabilities can help to spot trends and issues, enabling companies to make more informed decisions about their sales strategies and replicate the tactics that are working. is updated. 1 Grand Canal Street Upper Find a record. We love the integration with Salesforce and are leveraging it against our Salesforce data for even deeper insights on behaviors of both our inside and outside sales teams. Dublin D04 Y7R5 Various Duis cursus, mi quis. Because of that, Gong is able to curate custom fields that can be pushed directly into Salesforce. Your CRM can be powerful, but why settle for powerful when you can have SUPER-powerful? Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. Because Gong automatically records and logs calls in Salesforce, you can create reports that are based on conversation data and data within Salesforce, such as competitors or aggregated activity by opportunity. Choose an Action Automatically do this! If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. Find what separates the best from the rest. Gong.io Give your teams and leadership complete visibility into all deals, team performance, and market changes. Supported Chat, Marketing Drift Turn your email clicks into real-time conversations Native Sales Productivity, Voice RingCentral Connect with customers like never before by enabling RingCentral with Outreach Native Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Sync your Gong data and then make it work for you by using a Coda doc. Top companies trust Zapier to automate work and free up time. Adds an existing contact to an existing campaign. Select which campaign to add contact. CS for handoffs. These data fields include: These data fields are tied to Salesforce accounts, contacts, leads, and opportunities so customers can correlate Salesforce data with conversation data. 40 Tuval Street Zapier checks for new data every 15 min on the Free plan, Find existing data in your app, or create a new record if no data is found, https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm. Connect my apps Free forever for core features Step 1: Authenticate Gong and Salesforce Essentials. For example, {"foo": "bar"} is perfectly valid. Use Domos Gong Connector to get real-time insights into your sales conversations. Get hyper-accurate activity data and always up-to-date records automatically to see where your team is performing (and where theyre falling behind). For sales leaders: identify risk in your pipeline and allows teams to act preemptively to save deals before its too late with call recording for business. Dublin D04 Y7R5 Participants can receive an email 10 minutes ahead of the scheduled call reminding them of the call and that its recorded. For more information visitwww.gong.io. Finds a record of a specified Salesforce object by a field and value you choose. Waiting on the sidelines? Gong analyzes and transcribes conversations so you can see (and hear) what sets your top performers apart. When typing in this field, a list of search results will appear and be automatically updated as you type. As a best practice, we recommend including this notification regardless of the call participants locations. The integration of Gong with Salesforce allows companies to create a centralized repository of customer interactions that can be searched and accessed by all members of the team and serves as the central inputs for Gong's intelligence capabilities. over time to help me improve, and allows for easy sharing with prospects as well as internal teammates and managers. Engage the CFO to improve win rates by 46%. Call more accurate forecasts with reality, Built for the largest and most complex GTM teams, Enterprise collaboration that works for you, Experience a one of a kind world to learn, engage and influence, Build your skillset and learn best practices, Game changing strategies to unlock reality, Data-driven posts for growth-minded execs. We only listed a couple of them in this article. If using the Search, click "Refresh Fields" below to update the available input fields. San Francisco, CA 94105, Chicago Office Create a new record or update an existing record in your app. Noooooooo. Enter here the ID of the object that was viewed, as designated in the reporting system. VirtualPBX. Contact, Deal, To-do, etc.) Manager of the year over here? But unlike other call recording solutions, Gong does so much more than record sales calls. 39th Floor Zapier moves info between your web apps automatically, so you can focus on your most important work. Start the tour and see how Gong can help your team close more deals this quarter. Not to mention that but the Gong team are the very best in the business. Find out where each rep can improve and drive faster onboarding and higher quota attainment across your team. That's right. Want full visibility into your deals? Grand Canal House, Transform your sales team into quota-shattering super sellers. If specified, the event will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied. If multiple search values are provided, the choice will be applied to each search value. What sets top performers apart? Pick which type of object you want to update (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). 40 Tuval Street Which competitors are beating you and why? The name of the action event like "Document Sent" or "Presentation Shared". Which deals have the most risk? Gong will record a web conference based on your customizations, and any changes you make in the web conferencing software. Enter here the ID of the object that was viewed, as designated in the reporting system. Its wildly simple. The name of the action event like "Contract Signed" or "File Downloaded". Gong has implemented measures to ensure you remain GDPR compliant. And backing mock call training with genuine calls. With today's news, the fully-tested and vetted app is available to all Gong customers, providing a powerful, tightly-integrated solution to improve sales performance and productivity. Ramat Gan 52522, EMEA Office The best part about Gong is that we have integrated it across all of our commercial teams functions. Gongs sales call recording software captures all of your customer-facing interactions on web conferencing, VOIP, phone, in-person meetings and email. Enter here the ID of the object that was shared, as designated in the reporting system. Gong customers can now benefit from improved performance of revenue and other customer-facing teams while being integrated directly with Salesforce. Step 4 Atlanta, GA 30308, Israel Office If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. Focus on the conversation, well keep track of the important moments for you. ", "The Gong app is a welcome addition to AppExchange, as they power digital transformation for customers by empowering teams to take advantage of customer interactions," said Woodson Martin, GM of Salesforce AppExchange. Thousands of companies use Salesforce as their customer relationship management (CRM) system to complete tasks, and thousands of companies use Slack as their inter-office method of communication. Pick which type of object you want to watch for updated records of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Gong for Salesforce has saved me countless hours of typing up notes and logging calls. Pick which type of object you want to watch for changes on. With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Get alerted when this happens so managers can better coach their team. Fill out the form to get started! The entire revenue team of sales leaders, frontline sales managers, sales enablement, account executives. Pick the type of object you want to attach the file to (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). VP of Global Training and Enablement, Diligent. Get a live demo Request Pricing Take platform tour Your AI-Fueled Revenue Engine Copyright 2023 Gong.io Inc. All rights reserved. These include: Salesforce, Hubspot,Zoom,Cisco Webex, and more. Triggers when any record of the specified Salesforce object (ie. When a recorded team member connects to a call, they will see the Gong recorder as a participant. Updates an existing record for a specified Salesforce object (ie. Whichever web conferencing platform or VOIP system you use for calls, whichever CRM software (Salesforce and more) your team relies on to track sales: Gong integrates with it. Heres how it works. Feb 22, 2022, 11:30 ET. trademarks held by their respective owners. In this case, moving data between Slack, Gong and Salesforce - all without code! Call recording software delivers three key benefits: Gong uses team members calendars to identify calls that need to be recorded. The fastest-growing sales intelligence and engagement platform. Enter here the ID of the object that was engaged as designated in the reporting system. 201 Spear St. 13th Floor, Yes, there are many different ways that you can choose from to integrate Salesforce with various applications. In this case, moving data between Slack, Gong and Salesforce - all without code! You can't add more hours to the day. Deal is in commit stage but no conversation around pricing? For Patent and Trademark Legal Notices, pleaseclick here. How to Roll Out Multi-Factor Authentication (MFA) | PDF. Supercharge your Klue battlecards with Gong. These data fields include: These data fields are tied to Salesforce accounts, contacts, leads, and opportunities so customers can correlate Salesforce data with conversation data. FoundHQ will match you with a handpicked Salesforce Consultant that knows everything there is to know about integrating Salesforce and Gong. These tools are relatively easy to connect and designed for a simple setup via theirAPIs; however, extracting the most value from Gong means that you have a clear strategy on how you will use the insights collected to inform on your sales activities and playbook development. Step 1: Authenticate Gong and Salesforce. Automatic recording and transcription of customer interactions. ", "I lost money trying to use this application, I mistakenly attempted to deal with their customer service which was was absolutely horrendous. More time to work on other things. If you don't want to add any content properties, please enter 0. If specified, the event will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied. The Gong for Salesforce integration picks up the missing half, collects data you wish Salesforce had AND opens up a whole world of possibilities.Gong for Salesforce does the heavy lifting for you and answers the tough questions: What top performers do differently? Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. "The general availability of the Gong app on Salesforce AppExchange can provide companies with greater productivity, shorter sales cycles and bigger deal sizes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Under Salesforce connection, select Connect and login to your Salesforce Account. Something went wrong while submitting the form. Yes! Finds a record of a Salesforce object using a Salesforce Object Query (SOQL) WHERE clause. Integrated directly with Salesforce, the Gong app is currently available on AppExchange at: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FeGgcUAF. Grand Canal House, Which messages resonate with your buyers? Suite 04A-105 Which messages resonate with your buyers? Schedule, join and manage your recorded meetings on Google Calendar. Drive more revenue through your reps by helping them strategize a path to close. out-of-the box reports AND two dashboards. If the "Field Updated to" is specified, the limit applies to only the records with the value specified. Call more accurate forecasts with reality, Built for the largest and most complex GTM teams, Enterprise collaboration that works for you, Experience a one of a kind world to learn, engage and influence, Build your skillset and learn best practices, Game changing strategies to unlock reality, Data-driven posts for growth-minded execs. Pick the type of object if you want to attach the file to (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Grand Canal House, "Gong's integration with Salesforce represents a great combination," said Kelly Breslin Wright, Gong President and COO. Lorem ipsum dolor sit amet, consectetur con clavi adipiscing elit. By signing up, you agree to Zapier's terms of service and privacy policy. Follow these steps to integrate the leading Sales Engagement Platform Outreach with your powerhouse Salesforce CRM. Gong and Salesloft have similar features regarding conversation intelligence and call analytics but Gong had a forecasting tool that helps in understanding the overall health of the business. Requests can only be made to domains associated by this application. Client application for the bulk import or export of data. When the authorization process completes, the process of importing new users starts. If you don't want to add any event properties, please enter 0. Creates a new record of a specified Salesforce object (ie. An intuitive, low-touch Privacy Center for self-service data rights management. Too often CRM data is incomplete (and not all that actionable). Team members send invitees the link to this page instead of the conferencing providers link. Each rep has different strengths and opportunities, and Gongs AI pinpoints exactly what each rep needs to do to improve their performance and close more deals. Capture your call data. 1 Review The link to a page that presents additional information about this event. If you're routinely grabbing responses from Gravity Forms and pasting them into Salesforce as custom objects, stop. is created. After invitees consent to be recorded, they are directed to the meeting. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FeGgcUAF, Gong Recognizes Ten Companies Driving Efficient Growth with Revenue Intelligence, Gong Expands Integrations and Channel Offerings with More Than 40 New Ecosystem Partners. Gong empowers customer-facing teams to take advantage of their most valuable assets customer interactions, which the Gong platform automatically captures and analyzes. Optionally create a record if not found. We can tell which deals are stronger, which ones have more back-and-forth, and which discussions are real conversations. Salesforce Essentials Smaller businesses have unique needs. For several years, customer-facing teams have benefitted from Gong platform's ability to unlock the reality of customer interactions and deliver performance-enhancing insights. Step 2: Pick one of the apps as a trigger, which will kick off your automation. . Push engagement events into Gong when a Gong user shares content with external participants (for example, a contract was shared by the account executive with his prospects). Oops! Suspendisse varius enim in eros elementum tristique. Our customers benefit from a shared main framework, while maintaining privacy. Atlanta, GA 30308, Israel Office You can find 2,500+ pre-vetted Salesforce Consultants on FoundHQ, including 750+ Salesforce Engineers with deep expertise in integration architecture and API development, as well as 200+Revenue Operations Consultants to help fine tune business process and sales strategy. Chicago Office 167 North Green Street, Suite 04A-105 Chicago, IL 60607. With Gong, companies can accelerate their sales cycle by identifying and pursuing the most promising leads, and track engagement throughout the customer lifecycle. . Authentication headers are included automatically. Gong is a Revenue Intelligence platform (emphasis on intelligence). The name of the action event like "Document Viewed" or "Presentation Viewed".

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