how to set up bt wifi disc without app

Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Set up the BT disc through an Ethernet cable. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. It will then connect wirelessly to the hub after a few mins. >. You may also determine where to put the Wi-Fi disc and check the Wi-Fi signal strength in each location in your house. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. Try restarting your Whole Home Wi-Fi. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. Add the new network name or password. Running the WiFi Discs setup again is the next step you need to take. How do I set up port forwarding on my BT Hub? 15h36. Ihad the same problem as Jim. Step 3. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Just plug your hub in and follow the instructions on the 4G Disc packaging and in the help guide. Problems with Complete Wi-Fi, what do I do? Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. Press POWER on the device again to turn the hub on. Find the best location for your disc using the My BT app's disc location checker. How to connect a BT Complete Wifi disc? On the home screen, select More, Your wi-fi network and then Set up new disc. The BT WiFi quantity you need depends on your houses size. This is a must-have device if you face speed problems anywhere in your house. I have had the SH2 and Disc for over 9 months and it has never lost connection. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. You can then unplug it and move it to your chosen location. The LED will flash blue slowly. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Hi@gibbylinkswelcome to the community and thanks for posting. Another way you can use for BT Wifi discs setup is to use a mobile app. These easy steps will quickly have you up and running. BT disc flashing red is common when using the BT WiFi network, but what are its causes? This article will give you a specific explanation of this problem and a full tutorial on fixing it. Ask questions and share tips with other people 24 hours a day. Connect the disc to the hub via Ethernet cable by closing the two devices. 29-01-2019 @JimWooly21Thanks for posting and welcome to the BT.com community forums. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. 20h43. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. If you followed the above steps but still see the BT disc flashing red light, contact BT internet service provider. Press the power button on the back of the disc to switch the disc off. BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. 31-01-2019 It's a pain having to move it and shift the settee to reconnect each time. On the other discs you can use the Ethernet port to connect other wired devices to the network. So the problem must have been some corruption within the Smart Hub 2. This will guide you through the set-up and suggest the best location for your disc. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. You need to activate it by following the instructions in the email we sent you. I'm sorry to see you're having problems with your complete wifi disc. The hub's administrator password allows you to log in to the device system. Try moving the disc closer to the one connected directly to your hub (router). Unplug the Ethernet cable from both devices. You may want to adjust the position after set-up if your speeds are slow. 30-03-2019 The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . 17-09-2019 All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Step 5. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. on Follow these steps to work out the best location for your disc. 0 Ratings. BT WiFi is for users who must put up with patchy WiFi spots. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. A blue light lets you know the disc is in the best location. Built-in wi-fi technology automatically . If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. If you don't have this or want to know more see What is a BT ID and how can I get one? After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. The disc range also depends on its working surroundings and location. Finally, if the first two attempts can not solve the issue, call the number on the BT website. 15h25. 19-08-2019 Step 2. on Factory reset the disk attached to the hub (router). However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. 17h28. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. Step 1. Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. Try restarting your Whole Home Wi-Fi. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Go to Advanced Settings and choose Wireless. Not got the app? Proceed to the location in your house BT app is guiding you. Step 5. You can consider this method as the last resort, even if your Shaw modem flashing green. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - video 2 of 2 BT 33.5K subscribers Subscribe 485 288K views 4 years ago Find out how to pair your Wi-Fi Disc with your Smart Hub 2.. Watch this short video to set up or follow the steps below it. Connect it with the WAN port on the BT hubs back. Unplug the cable. You can download the My BT app from the App Store or Google Play Store. . A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Use the disc location checker in the My BT app to find the best location for your disc. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Take a look at the video and information below about getting set up. We offer you a detailed step to help you set up BT disc quickly without hassle. Besides, keep the BT disc away from other electrical devices. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. In the My BT app, go to Hub settings and select Update Wireless Network. Remove My BT app and BT Whole Home WiFi on your device, Step 3. The light on your disc will turn red wait until it turns solid blue again before continuing. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. My BT app has been intelligently updated to be your perfect Wi-Fi companion. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Re: Setup Complete Wi-Fi (Black disc) without cable? If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. 20h02. Go to your nearest store or order a new shop online for new cables. A quick guide on fixing BT disc flashing red. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. Thanks for making and sharing it! View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Dont put the disc on fragile surfaces to avoid breaking or scratching. This will guide you through the set-up and suggest the best location for your disc. on These settings can be varied if you first set up the device. Set the Complete WiFi Disc Setting from mode 2 to mode 1. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. You'll need to set up a BT ID to access the My BT app. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. 20h19. The range of the discs can vary significantly depending on the operating environment and the location. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. on Besides, you also update the useful information about this device from our post. If you're an existing customer, you've probably already got one. Keep the disc and device away from the water sources. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. 22h00, on Step 2. Step 2. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. Does BT Wifi disc require a physical ethernet connection to work? Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). I have several devices connected to this switch and they all work just fine. I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). When this process finishes, the disc will appear solid blue. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. However, one disk of him is sufficient for most properties. The LED is permanently red and the new disc doesn't appear in the app. This will guide you through the set-up and suggest the best location for your disc. This disc can help you solve the internet connection problem because it plays a role as a wireless extender to boost your wireless signal. Also, it is unable to receive a stable connection from Smart Hub. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. Wait for it to be turned off for about 15-30 seconds, Step 4. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. Every time the Internet passes via a second device, such as an extender, some speed is lost. After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. Also, it's an impressive piece of kit on paper. I can't install an add-on disc. Setup Complete Wi-Fi (Black disc) without cable? When the BT disc appears in blue light, the disc and hub are successfully connected. 1. Once downloaded, you can check each room's WiFi signal and see if any other devices are connected. You need the My BT app to find out where to place your discs for the best signal. Use the disc location checker in the My BT app to find the best location for your disc. Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). If you don't have this or want to know more see What is a BT ID and how can I get one? on You must connect them with an Ethernet cable through another disc. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. Sure enough, we see a 75% increase. But if you cant move it, dont worry, your disc will work OK. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. You need to activate it by following the instructions in the email we sent you. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. Working out the best location for your Complete Wi-Fi Disc is straightforward. The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If the problem continues please contact the helpdesk. If you want to replace it, ask the helpdesk to change the new one. Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. You can also use the Ethernet ports on these discs for devices such as TVs and printers. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Add the new network name or password. It helps you easily update the hub, wireless network, and disc LED status. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. When your disc light turns blue, unplug the power cable. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? Also, placing it in a ventilated room more often is best. Within two minutes, follow the instructions on your device to connect. On the home screen, select. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. Tap Save to confirm the modification or change the settings. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. If you get any future issues post back and let us know. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. Re: Does BT Wifi disc require a physical ethernet connection to work? Follow the simple steps below for troubleshooting this problem. Mode 1 setting offers you the best performance with the optimal speed and range. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Problems with Complete Wi-Fi, what do I do? They will support you in checking the whole device's status and fixing its potential problems. The quickest and easiest way is by using the BT Business app. If you're still having problems, use our online troubleshooter. If it shows blue light, the location it tells you is excellent. For further troubleshooting and support see What does the orange LED on the disc mean? Plug your Wi-Fi Disc into a power socket and turn it on. First check the Ethernet connection from your hub (router). The following simple steps will help you switch the mode 2 set to mode 1: Step 1. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. BT Hub, BT Voyager and Connected Devices GPL code. The BT whole home wifi disc setup with the My BT app allows you to experience a great network signal. You can still set up your disc without it. Here are detailed steps for restarting the hub: Step 1. So I don't consider it to be a major issue. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). If you're a new customer, we'll have created your BT ID when you joined. Remove the disc and insert it where you want. The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. They are compatible with any hub from different suppliers. If it's the black "Complete Wi-fi" disc, then the ethernet connection is used to pair the disc to the router and can then be dispensed with. Ask for support from BT team if you have issues. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. Tried resetting the disc several times. I have one of mine connected to an 8 port switch! Check the connection between the Openreach modem and the main and turn on the lights before activation. Step 6. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. on on Usually this is about halfway between the two devices. The light flash red and within a few seconds turn solid blue I've sent you a Private Message with details on how you can get in contact with the mod team. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Wonder if any one else has had this problem? The best way to connect the hub and disc is to follow the instructions in the My BT app. Avoid obstructing it with the carpets or blocks. However, this information is not applied for Xfinity modem blinking green. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. 17-08-2019 Step 4. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Press this button and wait until all lights are off, Step 3. 2h37. >. What to Note when Performing BT Wifi Disc Setup? If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. Wait until the disc has cooled down before turning back on. Step 2. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. The range of the discs can vary significantly depending on the operating environment and the location. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. Do you want to learn how to set up a BT WiFi disc with simple steps? You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. If you're still having problems, use our online troubleshooter. Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). 10-07-2020 on On the other discs you can use the Ethernet port to connect other wired devices to the network. Switch the modem to prevent it from interrupting while receiving messages or calls after activation. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The LED is permanently red and the new disc doesn't appear in the app. on Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. Lets tell your customer service team about the situation you are encountering. What does the orange LED on the disc mean? Once logged into it, tick the Mode box to choose Mode 1. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Plug the internet cable into the modems LAN 1 outlet. Wait until the disc has cooled down before turning back on. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Go to your nearest store or order a new shop online for new cables. Then, you connect the Ethernet cable's other end to the BT hub. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. Just plug it in to the mains and connect a lan cable between it and the hub. 19-08-2019 When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? You can use the ethernet port on the disk to pair it with your hub. You can do this from the Settings menu or manually turn each disc off then on.

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