kier bridgend complaints
Please place your recycling and waste at your propertys edge by 7am on your collection day. Then like us on Facebook and follow us on Twitter. Email: Our Cabinet also considers our response to complaints at least twice a year. Last Service 14/04/2023 Next Service 20/04/2023 Refuse Sacks collection. Tell them that you want us to deal with your concern formally. We can collect larger household items such as sofas, doors and beds. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Where there is a need for significant change, we will develop an action plan setting out what we will do, who will do it and when we plan to do it. If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. Reviews from Kier Group employees in Bridgend about Pay & benefits. Refuse service complaint; Report missed collection; . We have a separate policy to manage situations when we find that someones actions are unacceptable. If you have requested a missed collection before 12pm they should be collected today. If we did not do something well, we will aim to put it right. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Resolver can help you send your complaints to Kier. Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! After build clean was very poor.Other snags were corrected, but not without reminders.Don't complete your sale until the property is properly finished. Select 'Recycling collection' if it was a missed recycling collection. 2023 Trustpilot A/S. When you express your concerns or complain to us, we will usually respond in the way we explain below. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 [email protected]. Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. Click on a service above for more options or click here to look up another property. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. Kier Group plc. Wish I could give less than 1 star. Enter your postcode and, when prompted, select your address from the drop-down menu. If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Instead, theyre full of the info you need to get things sorted. Complaints Officers can advise on the type and scope of complaints they can consider. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. 3.3. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 There may have been upsetting or distressing circumstances leading up to a concern or a complaint. I would highly recommend them. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Conway House. Inept upper management working on an "old boys network" basis. Bullying is common practice as is disability descrimination. Information provided by various external sources. Here are 8 tips for writing great reviews. Wales, Bridgend, Bridgend . 203469. Submit Review. Resolver is free. For the best experience please use a JavaScript enabled browser. Thank you for taking the time to submit your feedback. We can advise you about such organisations. You can report environmental health issues such aspollution,pest control,infectious diseases andfood complaints to Shared Regulatory Services. You can ask for a copy of our form from the person with whom you are already in contact. View our cookie policy here. Thank you for your understanding. Conway House. Unfortunately now getting legal advice to sort it. Fill in the online form. Click on a service above for more options or click here to look up another property. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 [email protected]. For the best experience please use a JavaScript enabled browser. Sometimes, you might be concerned about matters that are not covered by this policy e.g. Theres no jargon in our rights guides. They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. . If there are any lessons to learn from addressing your concern then the member of staff will draw them to our attention. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. Thanks for your interest in the Recycling Operative position. Find out how we combat fake reviews. (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). If you need extra assistance, we will try to put you in touch with someone who can help. 2023 Resolver Consumer Online Limited. Normally, we will only be able to look at your concerns if you tell us about them within six months. I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. Manchester- Optimum House. Let us know you've had a happy experience, Let us know you've had an average experience, Unreasonable Behaviour Vexatious Policy December 2022 - PDF 172Kb, Insurance Claims Complaints Procedure - DOCX 14Kb. Get started now and lets get this sorted. We will provide any service youre entitled to which we have failed to deliver. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 We will tell you who we have asked to look into your concern or complaint. For example, where you asked for a service and we see straight away that you should have had it, we will offer to provide the service rather than investigate and produce a report. Complaints Officers can advise on the type and scope of complaints they can consider. Bridgend County Borough Council is committed to dealing effectively with any concerns or complaints you may have about our services. We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 20 working days. Our staff will aim to help you make your concerns known to us. Contact details. Typical big company really. I recently had my place rewired and a few things weren't how I wanted them. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. Find out how we enforce anti-littering rules in Bridgend County Borough. Tel: 01656 643643 Create a profile and sign up for Job Alerts. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Ive had two separate major issues with my property since moving in and Kiers representatives have tried their utmost to avoid taking any accountability for both of them. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. Bridgend Maesteg Road, Tondu Bridgend CF32 9HZ Cardiff - Conway House Conway House. Thursday every week. Its quick, easy and totally free. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. If you are approaching us for a service for the first time, (e.g. In all honesty a company like this should not exist at all. Conway House, St Mellons Business Park Cardiff . Start of main content. You can report environmental health issues such as pollution, pest control, infectious diseases and food complaints to Shared Regulatory Services. We therefore expect you to be polite and courteous in your dealings with us. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or [email protected]. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. We have a separate policy for Social Services complaints. All complaints related to the standards (or any other service provided in Welsh) will be taken seriously and will be fully investigated to establish the validity of the complaint. Occasionally, we might suggest mediation or another method to try to resolve disputes. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. give you regular updates, including telling you whether any developments might change our original estimate. And all they can say is, cant get anyone to do the job!! Please leave your bags or containers out for collection. For example, the Welsh Language Board about services in Welsh. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council . Manchester- Optimum House. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Simple! In times of trouble or distress, some people may act out of character. have been treated unfairly or received a bad service through some failure on the part of the body providing it. Chris. Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Councils response to Coronavirus. They are rude and arrogant staff are werid people I QUIT! We will make sure that your dealings with us in the future do not suffer just because you have expressed a concern or made a complaint. If we did something wrong, well apologise and, where possible, try to put things right for you. Fill in the online form. You can report a missed waste or recycling collection on the Kier website: Thank you for taking the time to submit your feedback. If you are reporting a missed recycling collection, you can also select what container or bag was missed, and if a sticker was applied. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. In some instances, we may ask to meet you to discuss your concerns. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. Click on a service above for more options or click here to look up another property. You may change your settings at any time or accept the default settings. Anybody knows if you can call someone here criminal? Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. Recycling service complaint; Schedule. The Ombudsman is independent of all government bodies and can look into your complaint if you believe that you personally, or the person on whose behalf you are complaining: The Ombudsman expects you to bring your concerns to our attention first and to give us a chance to put things right. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. We have a separate policy for Social Services complaints. private residential homes, specialist health providers) you may wish to raise the matter informally with them first. Housing Association, NHS) we will usually work with them to decide who should take a lead in dealing with your concerns. Would recommend everyone to steer clear whether that's in an employee role or as someone purchasing any services from them. We will let you know when changes weve promised have been made. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Submit Review . 4 Red Oaks, Pencoed, Bridgend, CF35 6LH. You can also use this concerns and complaints policy if you are someone under the age of 18. All rights reserved. Customer service is awful and they dont accept responsibility . However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. Ppl of ethnic origin get blackballed or a victim racial filtering. If you do not want this to happen, it is important that you tell us. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. For the best experience please use a JavaScript enabled browser. I see a lot of ppl complaining about kier. Thursday every week. When reporting a problem to us please provide as many useful details as you can, including the date and time you noticed the issue, where it is located and your name and daytime contact number. It goes against our guidelines to offer incentives for reviews. Click on a service above for more options or click here to look up another property. Email: We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. against a refusal to grant you planning permission or the decision not to give your child a place in a particular school so, rather than investigate your concern, we will explain to you how you can appeal. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. If there is a simple solution to your problem, we may ask you if you are happy to accept this. Email: This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. It may be worth issuing helmets and harnesses for that style of driving and tin openers for all the unlucky road users around him. Terrible customer service. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . We will explain how and why we came to our conclusions. Glad to finish here and move on. We use dedicated people and clever technology to safeguard our platform. Refuse service complaint; Report missed collection; . I was unfortunate enough to be behind one of Kier's flatbed pickups a few months ba ck when his full load started hurling off the back of the flat bed onto my mini a few months back, the damage to my car was just short of 1,000 I have video footage as well as 2 witness statements however the driver of Keir was well aware of the incident as he come back around the roundabout to remove all the load which ended un being in pieces - black plastic sheets of some sort. So he was doing it whilst people swimming until 2 oclock. 17 Juin 2022 | dangerously in love cover art | dangerously in love cover art With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Kier. reporting a faulty street light, requesting an appointment etc) then this policy does not apply. 2nd Floor, Optimum House, Clippers Quay, Salford I was swimming in my local swimming baths. You may wish to contact e.g. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Opens in 1 day. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council We are working with industry leaders, regulators and government to make your voice heard and improve customer service. You can report a missed waste or recycling collection on the Kier website: Enter your postcode and, when prompted, select your address from the drop-down menu. . [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Additional sacks for refuse because you have run out - Must be pre-ordered via the . Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. the worst people I ever worked for now there disputing my hours, Appalling behaviour from its staff working at Torbay Hospital rude to patients and staff.. Intimidating.. smoking on site.. a disgrace.. those staff do not deserve there jobs, I truly cannot fault this company. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. Registered office: 2nd Floor, Optimum House, Clippers Quay, Salford, M50 3XP 2nd Floor, Optimum House, Clippers Quay, Salford Tel: 01656 643643 kier were doing work on behalf of BT and dug my drive up, they then decided to fix it by throwing tarmac over which has now come apart, I have been complaining to them for 3 weeks and they keep ignoring me. We do not view behaviour as unacceptable just because someone is forceful or determined. Salary guide. 75 days later they are still making excuses as to why they cannot pay the invoicecan't pay by debit or credit cardcan't pay by paypal or send a chequeafter 60 days of having the invoiced they claimed that we had addressed it incorrectly and would not be paid by bank transfer until a new invoice was submitted.We did that and added late payment interestThen they claimed our bank details could not be verified! I see a lot of ppl complaining about kier.They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. Verification can help ensure real people write reviews about real companies. These folks decided to conduct work outside our block of flats at 2 in the morning. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . We will ask you to tell us how you would like us to communicate with you and establish whether you have any particular requirements for example, if you need documents in large type. Companies can ask for reviews via automatic invitations. Our. In complex cases, we will draw up an investigation plan. Sign in. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Kier Group CEO is optimistic that, with investment in upskilling, the construction industry can help support economic recovery Andrew Davies, Chief Executive of the Kier Group, has opened the Cardiff. Tel: 01656 643643 Email: . If you have a concern, raise it with the person you are dealing with. Email: - Bridgend - 19 November 2022. If we find there is a fault in our systems or the way we do things, we will tell you what it is and how we plan to change things to stop it happening again. Well always be on hand with guidance and support to help you get the results youre looking for. You can get in touch with our central complaint contact point on tel 01656 643565 if you want to make your complaint over the phone. 62 Village Court, Broadlands, Bridgend, CF31 5DY. You can report a missed recycling or waste collection online via the Kier website. Weve helped millions of people find a resolution. If your complaint covers more than one body (e.g. kier bridgend complaints. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. You can be certain that youre talking to the right person at the right time. Click on a service above for more options or click here to look up another property. Nov 09, 2020. He or she will try to resolve it for you there and then. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Learn more about Resolver Pro and how to claim your business. Resolver is a totally free service that you can use to complain effectively. This is because it is better to look into your concerns while the issues are still fresh in everyones mind. Kier Opening Times in Tondu. We are unable to accept unsolicited CVs and communications from external recruiters. . However, we also consider that our staff have the same rights. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Bank Holiday Service Changes and Opening Hours Strike Action Service Updates Patient information about Streptococcus A (Step A) infections Support With the Cost of Living Vaccinations - Flu Vaccine and COVID-19 Booster NHS 111 Wales Local NHS Health Services Support for parents, families and carers Cancer Support Organ Donation Help Support for our Ukraine Visitors in Cwm Taf Morgannwg . Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or [email protected]. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience. Nobody seems able to locate any of the three that have supposedly arrived! Worked for this company for many years when they were part of sheffield council. The work carried out is horrendous and I cannot believe how BT can use them. I wouldnt ever buy again. Bridgend. You can report a damaged or faulty street light online via My Account. Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. If your request was completed after 12pm they should be collected tomorrow. Fitzalan school, Cardiff.What a disgusting place with very rude management only seemed interested in brownie points with directors who were visiting the site, on site mood while working was miserable at best, not good at all! We will look at relevant evidence. All it took was one call and I had an electrician out within two days. Will try put the boot cam on youtube for your enjoyment. , I started work for kier on monday (it's now wedensday) I was doing some construction work on there site in luton working on a school. h+s safety glasses were a must but a potential fall hazard was acceptable with their double standards, avoid like the plague. Find more info on Cylex | See Reviews . . Recycling service complaint; Schedule. I complained on the way out and the manager of the leisure centre said he was ment to finish by 1 oclock. Click on a service above for more options or click here to look up another property. Best and worst companies at resolving issues. This policy does not apply to Freedom of Information or data access issues. Follow. Answered all my questions. Absorbent Hygiene Products and Nappy collection service request. If the member of staff cannot help, they will explain why and you can then ask for a formal investigation. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . 62 Village Court, Broadlands, Bridgend, CF31 5DY. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. Slectionner une page. We will deal with your concern in an open and honest way. 1 Kier Group reviews in Bridgend. He sorted everything out for me. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council And one of Kiers workers was grinding metal and sparks was flying everywhere. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. [email protected], Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -.
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