maximus work from home indeed

Posted 19 days ago Maximus Federal--Independent Medical Reviewers- CA-DWC Maximus Federal 3.2 Remote Asking for any documentation fro, Consistant hiearchial confusion through management changes, Lack of succession follow-through, Subject to signs of age discrinination, Careers subject to lay offs after tenure, A typical day at work involved being put into a room with no windows, no access to the outside world, no phone (which is a must as I'm a mom with two small kids in daycare), having a schedule that shifted around (also difficult with two small kids in daycare), and almost being in a prison like environment. This also allows us long-term to evaluate the optimal environment for each individual employee. CLICK HERE for full details and to apply for the Part-Time Bilingual Customer Service Vaccination Call Center Rep position. The opportunity to work bank shifts and expand knowledge and experience in other areas. We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. QA does many mistaks and never admit it, instead they fire back with pointing out to more things they couldn't do to you. Responsible for the contracts? Just another abused cog in the Maximus machine! A wary public will have questions lots of them. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Remote in Reigate RH2. The app either clears an employee to come to work or instructs them to stay at home that day. In the early days of New Yorks COVID-19 outbreak, Maximus launched an information hotline in just three days to screen callers for symptoms and schedule test appointments directly into a unified scheduling system. Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. They took inbound call agents, offered them a new position and then told them they are now on an outbound campaign, and then blindsided them a week later when they said there was no longer a need for that position. Uncover why Maximus is the best company for you. If the employee is cleared, theyre given a time-limited digital credential to show when they arrive at work, and then complete a second temperature check during their day. There are internal job positing before they post any job on outside resources. Unprofessional. message, please email Very stressful job, point system, half an hour lunch, policies change every other week. As we move into the next phase of this pandemic, we believe one of the most important ways to safeguard employees, keep operations running, and ensure citizens can access the services they need is to implement an employee wellness check before and during their workday. What is the promotion process like at Maximus? While not every employee is best matched to a remote work environment, the results from early pilots indicate no statistically significant reduction in agent performance on the contracts being measured. I would not recommend working here for anyone even as a entry way into the data processing field. Please enable Cookies and reload the page. We also gain an entirely new data set related to citizen engagement, channel preferences, and agent performance which enables us to optimize this model. Supervisors are well to help at any giving time. Since early May, we've hired, trained, and deployed more than 1,100 agents. UPDATE: MAXIMUS informs us that the Part-Time Customer Service Roles are no longer available, however, please see below for the FULL-TIME roles! MAXIMUS is a company that partners with state, federal, and local governments, and they are currently hiring for a variety of COVID-19 Vaccine-Related work from home positions. Agents will answer incoming calls from the public related to COVID-19 vaccination scheduling. Improve health outcomes in today's complex world, Modernize government to serve the needs of citizens, Empower vulnerable populations to succeed, Meet expectations for service and ease of use, Leverage tax credits, recruit and retain qualified workers, Provide conflict-free health screenings and evaluations, Resolve benefit disputes with a nonjudicial approach, Modernize your program, adapt to changing needs, Make services easier to access, ensure program integrity, Driving innovation, reimaging whats possible, Creating a positive impact where we live and work, Recognized by industry and media for making an impact. Our founders designed the first virtual careers training programs for the US State Department and the Armed Forces. Si continas viendo este mensaje, I was thankful to learn about the LMS system, some different graphics programs, Flash and Captivate. WebSchedule is flexible during the court's hours of operation. Horrible company to work for; physiotherapists do not join them! In a world thats social distancing, conducting mental disability and behavioral health assessments in person isnt viable. Medical Records Bookmarker (Current Employee) - Texas - April 24, 2023. Awful to work for, they find every reason and way to take your money, management looks down on you, most of the supervisors micro manage. Babylon 3.7. They would always tell us to say to the customers that they were not available. by Chris Durst Apr. Great place to work if you are looking for stability, as they provide you the opportunities to balance your life with work. More. Maximus Senior Genesys Engineer Remote Easy Apply 21d $90K-$130K Per Year (Employer est.) Two fifteen minute breaks. An applicant's salary history will not be used in , Posted: (5 days ago) 37,000 - 43,000 a year. 8 hour shift +2. They also pick favorites. To be fair, I'll list the pros first: excellent wages, great training, team environment, lots of work resources, and you get to work from home. They refuse to fall on their sword when things go wrong, but rather try to hide those things from the client when possible, despite promising 100% transparency. PLEASE SHARE this post turn your friends into Rat Race Rebels! Bilingual Quality Assurance Analyst/ COVID-19 Call Center If youre not desperate for a job. MAXIMUS is a great company to work for. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie What is a typical day like for you at the company? The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. CLICK HERE for full details and to apply for the High Volume Recruiter position. The experience from the company has provided me opportunities to prepare and grow professionally. All work came to a halt, people were standing up in their cubes trying to figure out who was next and what was going on, while others were panicking, fearing that they were next to be pulled without warning. Maximus has the capacity to screen, background check, hire, train, and deploy contact tracers and supporting agents in just days or weeks. The Trainer is responsible for delivering contact center training within the project. Complex systems that support all workers key activities and constant change of direction. Maximus is recruiting medical providers to join our team of SSA Medical Experts. Nothing to look forward to you. Maximus is by far the best company I have worked for. Cloud Campus, our work-at-home solution, provides regular support and development opportunities through ongoing training, coaching, and mentoring. She once told her staff that she flies so much that she accumulates enough frequent flier miles to take her entire family of 7 on a free trip to Hawaii each year. Contact tracing has never been attempted at the scale required for COVID-19. This will help candidates to easily find suitable jobs near their placement, reduce the unnecessary costs when they get to find the occupation. Pandemic Electronic Benefit Transfer (P-EBT) ensures children dont go hungry while schools are closed. The benefits are great! The Vaccine Scheduler (Customer Service Representative III) at Maximus makes an impact every day by responding to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications. Full-time + 1. They continuously promised that they would send out a job description for the training coordinator job "soon". It seems that they are trying to make the workflow as clear and organized as possible. They (the company) cannot retain their staff and cannot even hire new one. Working with state governments, weve quickly transitioned to telehealth, conducting 11,500 virtual assessments between March and May alone. Its an important mission one we can only do if our workers are healthy so we make safety our top priority. para informarnos de que tienes problemas. Many activities also take place to cheer people up. Their feedback on your assessments defies medical knowledge and cannot be taken seriously, examples of some feedback received: the client may have benefited from glasses, not really when the cause of his/her blindness was not related to an eye refractive deficit but due to a neurological problem after suffering from a stroke (occipital lobe); or you conclusion is not medically basedhyppocampal sclerosis does not cause dementia type symptoms, when a letter from the client's consultant neurologist clearly stated the contrary. What is not understandable is the complete lack of a basic platform from which to build this call center. Most importantly, we believe we are forging a path forward for government services longer term. The position may require Agents to make outgoing calls to follow up on vaccination questions. The training is alot but the work is easy to do. WebCompensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. You will get two contradicted to each other answe, Remote work, they give you all of the digital tools that you need. We need a schedule, we need phone lines, we need easily accessible tools in which to do our jobs. Customer Service Rep Vaccination Call Center My personal experience was being offered new projects with no prior warning that the currect project was either ending ,,or my current position wasn't needed. The parking lot is huge so dont expect to get your full breaks, youll spend a fourth of them getting to your vehicle. Be sure to keep track of all that you do from: the daily tasks, to the bathroom breaks, lunch, I have no idea where to begin this review. 2+ years RN experience in-home care. Either they would wait to fire the employee until another was successfully on boarded, then the employee got fired, or they would be told they don't have enough justification to fire and move on to another employee. Wir entschuldigen uns fr die Umstnde. Also you can take as much ATO you want to for the summer without getting into trouble for not being there, They offer benefits but u have to be approved and honestly they barely approve it, Healthcare Customer Service Representative, Enrollment and Eligibility Representative, Agent de Vente Et de Service la Clientle (H/F), Case Review and Compliance Representative, I currently contract with the state of Michigan, Specialized Escalations Unit Representative. QA stuff keep everyone in fear of firing providing constant updates about quality of calls taken not making their reviews fair. My position was Training Coordinator, I assisted the trainers and classes of up to 100 or more, to take calls by the general public wanting information on the Covid Vaccines. A regular day at work would be as follows. Supervisors can be very helpful which is extremely important when you're overwhelmed. Now this call center was being created as we went, so I understand that a certain amount of chaos is bound to happen in those circumstances, we were learning what to train customer service reps on a subject that has been in constant change- understandable given new things are being learned about the virus all the time. Apply to Work From Home Nhs jobs now hiring in Hemel Hempstead HP2 on Indeed.com, the worlds largest job site. They are also easy to distrust their staff based on very minute actions which don't hurt the bottom line, they see it as if they have to squeeze every ounce out of the cow. I was told we would be 100% scripted, we have been mostly 40% scripted. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The mantra of the company is "a manager at Maximus works until the job is done regardless of how many hours a day they work." CareerBuilder TIP. We are sorry for the inconvenience. Digital Pharmacist - (Work from Home, Weekdays & Evenings) 58,195. The company handles the business process services to government health and human services agencies. Remote. (2) 15 min and (1) 30 min. Part-time +1. The staff is a friendly great family oriented environment. Each new position offered less compensation than the last; even with my growing work experience with the most used software programs and customer satisfaction. As the emerging leader in these services, Maximus is helping Indiana, Florida, and others augment their public health resources with home-based contact tracers and disease investigators. Remote. High Volume Recruiter This puts Maximus employees on the front lines of the COVID-19 response. It came with many benefits. Weekly pay is also helpful. In California and Indiana, we deployed agents in less than a week to respond to callers COVID-19 questions using information approved by each states department of health. Reviews from Maximus Services LLC employees about Maximus Services LLC culture, salaries, benefits, . We get the major holidays off. There are multiple systems which you're taught how to use and you're walked through how to use them. Meet the unprecedented demand for contact tracers with a team thats established best practices in the field. I explained I could not do that with a newborn at home who needed me, but was told this was my only option (though I did find out that others who were to be moved to the night shift were given an exemption because they had a child under 18 at home). Time was given to understand the concept of the job. Good work out in the world. I have worked at the same location for almost four years and have been promoted three times. An employee will use the app before coming to work each day. It was as if the training managers had never experienced a call center before, and expected all of the trainers that they hired to just roll with the chaos- which most of us did. You can do perfect on evaluations and always come in on time, and at the end you will wonder why you stayed and regret your choices. Asked 12 March 2021 For myself, did not take more then a few months to go from over a decades worth of career growth and demonstrated successes to a down sized and laid off. Your supervisor would come in late and immediately start talking to their favorite employee in their supervisor cubicle for up to hours at a time, while not doing any work at all in open view of other working emplo, Maximus is a great company, the problem is, when I was hired, I suddenly wasn't a Maximus employee, I was an SCA employee with different rules applied. Posted. No ability to grow. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees are able to perform their duties with the highest levels of knowledge and professionalism.. An odd argument considering that the majority of healthcare professionals have worked hard to achieve their degrees and they have experience in stressful hospital settings such as ICU and A&E; this also does not explain the company's inability to retain current, established staff. Maximus Engaged Employer Overview 4.3K Reviews 1.8K Jobs 6.5K Salaries 511 Interviews 897 Benefits 15 Photos 1.5K Diversity + Add a Review Maximus Reviews Updated Apr 27, 2023 Filter by Topic Remote Work Work Life Balance Compensation Management Benefits Career Development Coworkers Culture Workplace Senior Leadership Diversity & Inclusion Covid 19 . There was also a lay off of a couple hundred people while I was there, where they lied about it being an audit, laid off people without warning, and paraded them down a walk way for all to see. As you race to get benefits to people, we can augment your program resources in various ways, while ensuring the fiscal integrity demanded of federally funded programs. Find out what works well at Maximus from the people who know best. Like all companies, MAXIMUS has changed since first starting. Every day on the project, the management team would have someone new on their radar facing the firing squad. The position will be home based but travel within Surrey is likely for in-person client work in the community and team training and meetings. Insights into Maximus Based on 129 survey responses What people like Ability to meet personal goals Supportive environment Areas for improvement Energising work tasks Sense of belonging General feeling of work happiness Decent place to work, nice team and good work life balance Supervisors know as much about the programs and about the health care process as the CSR's so half the time the only thing they are good for is allowing outbound calls or escalating issues. I am going to be completely honest here, I loved my manager and the leads at Maximus were very good people, but that is where the good things end. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Maximus 3.2 Remote in Brooklyn, NY 11206 Myrtle Av From $100,000 a year Full-time The opportunity to work from home. Digital Transformat. Maximus offers the unique advantage of having a global presence with a local focus while maintaining a clear understanding of the communities in which we serve. The job didnt pay well when I worked there. Lamentamos pelo inconveniente. Physically separated, but not social distant. This doesn't even remotely cover the cost of living increase or provide their employees the means to live comfortably. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail The training and internet programs could be a little better when it comes to Customer service representatives. Maximus All rights reserved. Please help us protect Glassdoor by verifying that you're a The app takes them through a series of questions including a self-administered temperature check. . I was really looking forward to working for this company as it seems like they do really good work for the general public. las molestias. I could not be more proud of our employees efforts during these unprecedented times. (Trust me youll want the quiet and privacy after a while). Apply to Customer Service Representative, Product Analyst, Maximus Federal--independent Medical Reviewers- Ca-dwc and more! The Bilingual Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. Si vous continuez voir ce They focus so much on how they look to the client and in the media that they lose sight of common sense management. Learn more about our unique opportunities Now Hiring Customer Service Representatives The duties of this position will include, but are not limited to, screening resumes, conducting phone screens, as well as scheduling successful candidates for interview.. There are ways to grow within the company. COVID-19 is unlike anything governments have addressed in our lifetime a pandemic that affects everyone, everywhere. This type of robust data will be meaningful in solutioning new delivery methods. Paid training was nice, you learn the basics, you are tested and I had wonderful instructors and a really great cohort. They also encourage everyone to rat on each other, not letting employees to speak their minds and not encourage people to connect even though they constantly mention team work. los inconvenientes que esto te pueda causar. As the emerging leader in these services, Maximus is helping Indiana, Florida, and others augment their public health resources with home-based contact tracers and disease investigators. Hey you have kids and it is Sunday? WebHelp us improve CareerBuilder by providing feedback about this job: Report this job Job ID: qF3sLPXm9ZkNtPuwnEqQasiSS. Everyone was extremely knowledgeable in their role and very professional and approachable. MAXIMUS is a company that partners with state, federal, and local governments, and they are currently hiring for a variety of COVID-19 Vaccine-Related work from home positions. ein Mensch und keine Maschine sind. message, contactez-nous l'adresse The company has many resources available for their employees. All rights reserved. envie um e-mail para Positions provide Job Description Indeed.com Remote View All Jobs Maximus - Remote Work From Home Jobs & Careers Supervisor Vaccination Call Center However management and Leadership was poor. CLICK HERE for full details and to apply for the Bilingual Quality Assurance Analyst/ COVID-19 Call Center position. You're only allowed 8 points before you get fired. I don't like the fact that we are treated like any other call center since we are doing such a stressful yet important job. Working at Maximus was extremely unpleasant experience. Supervisors are not the smartests people, some of them have only high school education, a lot of energy boasing people around and little knowledge. Completely understandable that there would be some confusion and chaos. Company reviews. By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. work from home nhs jobs in Luton Sort by: relevance - date 47 jobs The post will be home based with work across Luton including direct advocacy across multiple services (IMHA, IMCA, NHS complaint, Care Act and Community Active 2 days ago Person Centred Experiential Counsellor PCEC Turning Point 2.8 Remote in Luton LU2 42,827 - 46,209 a year If they dont need everyone there that day, they offer people the opportunity to leave (not paid of course but still awesome). Awful hire management such as supervisors are more of wardens than peers. This company has also provided the opportunity to work from home since covid-19 started. Do not trust this company. The job comes with a script and most callers are pleasant (usually confused but nice) so it can be easy depending on who you talk to and what they need. Contact tracing has never been attempted at the scale required for COVID-19. Trainee High Intensity Therapist - Home Based. You stay until the end and your loyalty is rewarded with indifference and you are then told you are on your own. You can see the list of people who just left the company after a short period of time working there.

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