openreach head office contact number

This means that every hour another 22 premises in the region can access Full Fibre broadband. Cookies on Companies House services. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. (adsbygoogle = window.adsbygoogle || []).push({}); Address :Kelvin House, 123 Judd Street, London WC1H 9NP, Twitter ID : @https://mobile.twitter.com/weareopenreach. We're part of the fabric of the UK with over 37,000 colleagues part of the Openreach family - we believe it's important and right for us to fairly represent the diverse and inclusive communities that we serve. [34] Instead, Ofcom decided that Openreach should cease to be a functional division of BT and instead become a legally separate company within the BT group, something which Ofcom said could "be implemented within months". They will raise the issue with us on your behalf. [13], Since its founding, Openreach has been criticised for its broadband speeds[15][16] and for what its critics regard as the decreasing competitiveness of the UK's internet infrastructure,[17] A study conducted in 2015 found that the UK had lower average speeds than Sweden, Norway, the Netherlands, Switzerland, Finland, Denmark, the Czech Republic and Belgium, but higher average speeds than Germany, France, Italy and Spain. [32], In January 2016, a report backed by 121 cross-party MPs stated Ofcom should force BT to sell off its Openreach division to open up competition. Get contact details including emails and phone numbers From the families and friends that come together at weekend sports events, through to the coaches and communities that help support young people. Found inside - Page 242While Openreach was established relatively swiftly in the aftermath of the . Openreach Web: Openreach.co.uk Email: [email protected] High Level BT complaints phone number 0800 3289393 The board of directors names can be found here Our board The email addresses are either [email protected] or firstname.middle [email protected] Office Contact Number: 0800 783 2023 Website: http://www.openreach.co.uk/ Facebook Twitter Instagram YouTube Note: Some Numbers provided above may be not toll free number, so please verify call charges and before call. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. In July 2017, Openreach began removing the BT element from its logo, and in September 2017 Openreach removed BT branding from its website. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form Ive been asked by many people for a Complaints BT number other than 150 or 151, so I decided to do some research. Our engineers use lots of different types of vans, so dont worry if it doesnt say Openreach on the side. Let me help you trymy fresh approach! 30 minutes laterI was contacted by theHigh Level Complaints BT teamwho offered arefund and compensation. And wherever possible we route calls to the closest contact centre, helping you start conversations and build rapport. I can only find a bunch of websites and forms to fill in and I really need to speak to someone directly in regards to obtaining a map of openreach pole locations in my area. Company number 10690039. They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day. United Kingdom, For journalists who need further information, Billing, broadband, landline, mobile, BT Sport & TV enquiries, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, completing the media enquiries online form. Make a note ofthe advisors name, however they may only give their first name for security reasons (or alternatively ask for their EIN number). This found that "there has been broadly satisfactory progress towards legal separation, but some steps have still not been completed". We also use them to offer content that's personalised and relevant to you. [7] In July 2010 Openreach signed an 800 million contract with ECI Telecom to help it service and create a fibre-optic network serving 18 million households in the UK. We have a range of ways to get in touch for new and existing customers. BT High Level complaints number used to be 0800 731 2762. All rights reserved. We've resolved over 70,000 complaints about providers in the communications sector January 2016 to December 2017. Phone Number . Report damage or a safety concern Broadband problems with new homes Help and support; Contact BT; , Openreach, which is responsible for maintaining BT's national UK phone and broadband network, takes a lot of flak from both ISPs and consumers alike for customer service failings , BT Headquarters. Loaded 0% - We're proud to sponsor Ulster Rugby Phone & Broadband Existing Order Enquiry. Subscribe to news. Hereis a selection of BT Complaints numbers andaddresses. Their headquarters address is located at 9-15 Neal St, Covent Garden, London, WC2H 9PW UK. [19][20] It does not communicate directly with members of the public, but only with their service providers. Openreach is using What3words to make it easier for people to tell us exactly where they find damage to our network and for us to fix it. E1 8EE, Registered in England and Wales No. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Openreach also manages the connections between the MDF and the BT Wholesale/local-loop unbundling (LLU) termination points located in the exchange, often referred to as jumper connections. Find out moreBritish Telecom My Old Job I Loved. 31 December 2023, Last accounts made up to It's our mission to build the best possible network with the highest quality of service, and make sure that everyone in the UK can be connected. However, the network assets would still be owned by BT plc to ensure the longevity of leases and covenants, and Openreach Limited would still be wholly owned by BT plc's parent holding company, BT Group plc. Up to 5 [31] The initial conclusions of Ofcom's investigation, which were published in February 2016, did not require BT to sell Openreach. What can I do? BT Sales 0800 800 150 or BT Faults 0800 800 151. When our customers let us know theyre unhappy with any part of the service we provide, well do our best to make it right, learn and act on the feedback. E1 8EE Our virtual assistant will then help direct you through to the right team and one of our dedicated customer service team will then be allocated to you and able to help. I have a Crackly Line. Most of all getyour complaint escalated if you are still unhappy with the outcome. [citation needed], Every week they also deal with 650 network breakdowns due to damage, theft and weather, test 12,000 poles and replace 920, replace 85 cables and street cabinets, fix 100 low wires and connect another 3,000 newsite plots to its network. Offices, reviews and public commentary for UK companies. If you're a domestic or small business consumer of a communications company, you have the right to use our service. [27], Telecoms provider customers who have problems cannot directly contact Openreach and have to go indirectly through their service provider. [40], The Chinese telecommunications company Huawei was contracted to supply critical components to UK telecoms networks, including Openreach's fibre infrastructure in 2010 and EE's 4G network. OPENREACH LIMITED. Kelvin House, 123 Judd Street, London WC1H 9NP. For more information contact our fleet solutions partner. We like to give our customers a personal, local touch. We also use them to offer content that's personalised and relevant to you. BTs registered office is 1 Braham Street, London E1 8EE, registered in England and Wales No. We don't just recognise that our advisors have their own style, we embrace it by encouraging you to handle calls in your own way, one that matches your personality. Contracts required compensation payments to be paid to other telecoms providers if the services were not delivered on time. [41][42] Between 2010 and 2012 the UK intelligence community initiated an investigation aimed at Huawei, with increasing urgency after the US, Canada and Australia prevented the company from operating in their countries. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.[1][2]. The aim of the review was to make sure digital communications markets continued to work for consumers and businesses. For corporate enquiries only call or write to us at our registered office: 020 7356 5000. Have a query and not sure who to contact?. Complaints regarding Openreach, Billing department, or long standing faultsget resolved quickly. Have youbeen drained of all energy, stuck in endless loopstalking tocall centre staff in Bongo Bongo land? Help me to assist hundreds of other desperate customers. "Get in early if you want a desk!" Openreach engineers visit around 29,500 homes and offices every weekday on behalf of its customers, the CPs. 1 Braham Street If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). Customer Service DirectorBT PLCCorrespondence CentreDurhamDH98 1BT, You could write to BT Head Office,British Telecommunications PLC81 Newgate Street,London EC1A 7AJ. I found this info on forums and have just collected together what I thought might behelpfulto resolve your issue. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. I take no responsibility for incorrect numbers or info here. Openreach manages BT's local access network which connects customers to their local telephone exchange, starting at the main distribution frame (MDF) in the exchange and ending at the network termination point (NTP) at the end user's premises. Openreach Customer Service Number Contact Us Openreach 800 023 2023 Just click on the icon in the bottom right corner of the screen. Field Telecommunications engineers install and maintain the physical network wiring from the telephone exchange into end customers' premises on behalf of 537 communication providers (CPs) which sell services directly to end customers. We learn from all the complaints we handle and use that insight to . [4] The resulting organisation, Openreach, opened for business in January 2006 and reported directly to the BT chief executive. Learn about our diversity and inclusion agenda. Option 1, then option 2. [39], On 31 July 2020, Openreach released a news article on their website showing their progress on their split from BT, with them updating "27,907 vehicles, 42 offices, 33,479 pass cards and 1,531 web pages" to reflect the change. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BTGroup building faults, or ask about the purchase of a BTGroup property, please contact our property helpdesk. Learn about our latest performance, and of course, check the numbers. 0800 028 4387 Monday to Friday, 8am - 6pm Saturday, 8am - 1pm Get in touch New Business Want to find out more about how we can keep your business moving? We use cookies to bring you a great browsing experience - and to find ways to make it even better. [38], On 14 June 2018, Ofcom published a report "Progress on delivering a more independent Openreach". Openreach Support Contact Number and Email Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. [8] The deal was the largest in ECI's history. To report damage to the network or health concern, call 0800 023 2023. Please find belowinformation on how you can buy some of BT Group's surplus assets. 10690039. [10] In 2017, Openreach proposed offering super-fast fibre broadband to 10 million homes by 2025, using fibre to the premises (FTTP) technology. Search over 700 Just click on the icon in the bottom right corner of the screen and select the 'others' option and then 'contact us' to get started. Were a wholly owned subsidiary of BT Group and a legally separate business. Ofcom said that the competition concerns that it had identified in July had not been voluntarily addressed by BT in the interim. Openreach Limited's registered office is Kelvin House, 123 Judd Street, London WC1H 9NP, registered in England and Wales No. This means were independently governed, and has helped us become a more autonomous and customer-focused business. Find out more about our executive team who they are, where they came from and what they do for us. Seemingly without fail, his secretary picks up the complaint and passes it to the right people. Please select from the dropdowns below for other contact pathways. Contact Number for Openreach You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. [29], In August 2015, Labour MP Chris Bryant called for Openreach to be split from BT, criticising the infrastructure and stating that it is too slow to fix faults and install new lines. [9], In March 2017 an investigation by Ofcom concluded that there were regulatory breaches at Openreach regarding the delivery of high-speed Ethernet cable services between January 2013 and December 2014. [42] Although BT had notified the UK government in 2003 of Huawei's interest in their 10 billion network upgrade contract, what they did not do was raise the security implications as BT failed to explain that the Chinese company would have unfettered access to critical infrastructure. OPENREACH LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. Language links are at the top of the page across from the title. Weekends 8am to 8pm. [14] By June 2018 G.fast technology had been made available to premises in 40 locations. 2020 corporate-office-headquarters.co.uk. While you are waiting for a replygo through the normal channels of ringing an advisor.

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